News : Vodafone Opens New Call Centre
Doha, Qatar, June 13, 2016 -- Vodafone Qatar has opened a new call centre located in the Old Airport Area.
The call centre, manned by more than 100 agents, will provide a 24-hour online support for consumer and enterprise customers, plus telesales service.
"We are delighted to open our new state-of-the-art call centre in Qatar. Vodafone is dedicated and committed to delivering a high quality customer service on a daily basis and this call centre was designed using best practices to ensure just that," said Vodafone COO Mohamed al-Sadah, who inaugurated the new facility.
The centre also houses a dedicated training facility for staff offering online and classroom training.
Vodafone Qatar is a joint venture between Vodafone and the Qatar Foundation.
Posted by Veronica Silva Cusi, news correspondent
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Established in 1994 to operate in the Turkish mobile telecommunications sector, Vodafone Group became a mobile operator under the name Vodafone Telekomünikasyon A.Ş. on May 24, 2006. Now the second largest mobile operator in Turkey, Vodafone has 18,000,000 subscribers. As England's first GSM carrier, Vodafone made the first mobile phone call on Jan. 1 1985. Vodafone Group Plc is the world's leading mobile telecommunications company, with a significant presence in Europe, the Middle East, Africa, Asia Pacific and the United States through the Company's subsidiary undertakings.
Published: Tuesday, June 14, 2016