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News : Vodafone PT-TechSee Partnership Brings Innovation to the Customer Care Center

#contactcenterworld, @vodafonept, @techsee_me

New York, NY, USA, July, 2019 -- Vodafone PT, a communications service provider that delivers fixed, mobile, TV and integrated communication and entertainment services to Portuguese residential and commercial customers, in partnership with TechSee, a provider in Intelligent Visual Assistance, announced the launch of a contact center technology to further enhance the Vodafone customer experience.

Vodafone Visual Support, powered by TechSee, enables a customer to use their smartphone camera to show the agent exactly what they see in their physical environment via a simple screen tap – no downloads, app installation or account login required. The agent can then identify the issue and visually guide the customer using augmented reality (AR) tools, resulting in the prompt resolution of a wide range of technical and billing issues.

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We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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This launch is an outgrowth of the successful global Vodafone-TechSee partnership that commenced in 2016,

Vodafone PT has deployed TechSee's technology across a range of business units. Initial use cases enable Vodafone agents to utilize TechSee's functionalities to assist consumers with fixed line, internet and TV-related issues. Future plans include integration of TechSee's computer vision AI capabilities – for both agents and customers – to power contact center automation and customer self-service.

According to Hugo Pinto, Vodafone's Customer Operations Officer, "Vodafone is committed to providing our customers with the best support experience possible, and TechSee is a great enabler of our digital customer care strategy. With Vodafone Visual Support powered by TechSee, our agents will be able to provide more effective and efficient service and a better customer experience to our consumers. We look forward to seeing the same positive results as have been demonstrated in other Vodafone markets."

Ziv Orr, TechSee's VP Business Development, said, "We are very excited to extend our Vodafone relationship to Portugal, and to transforming the delivery of technical customer support in this exciting market. Using TechSee's innovative Visual Assistance solution, Vodafone professionals are now able to resolve more technical issues on the first call, avoid technician visits in many cases, and deliver an optimal customer experience. It's a classic win-win."

#contactcenterworld, @vodafonept, @techsee_me

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Vodafone Portugal:
Company LogoEstablished in 1994 to operate in the Turkish mobile telecommunications sector, Vodafone Group became a mobile operator under the name Vodafone Telekomünikasyon A.Ş. on May 24, 2006. Now the second largest mobile operator in Turkey, Vodafone has 18,000,000 subscribers. As England's first GSM carrier, Vodafone made the first mobile phone call on Jan. 1 1985. Vodafone Group Plc is the world's leading mobile telecommunications company, with a significant presence in Europe, the Middle East, Africa, Asia Pacific and the United States through the Company's subsidiary undertakings.
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company Profile Page

About TechSee:
Company LogoTechSee is a SaaS providing Visual customer support for call centers.
Company RSS Feed   Company Facebook   Company Twitter   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Voice Mail Timeout!

Read today's tip or listen to it on podcast.

Published: Tuesday, July 23, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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