News : Vodafone Qatar Inaugurates Call Centre
Doha, Qatar, July 1, 2019 -- Vodafone Qatar yesterday inaugurated its new local call centre in Al Sadd.
The call centre will provide 24/7 end-to-end support for Vodafone Qatar's customers over all its contact channels, the company said in a statement.
The new call centre is staffed with trained agents 'who have received the highest levels of customer service training, and will manage the inquiries and requests of the company's consumer and enterprise customers segments, the statement notes.
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Another feature will be telesales service to ensure that 'customers are offered the best deals to enjoy Vodafone Qatar's products and services.
Inaugurating the new centre, chief human resources officer Khames Mohamed al-Naimi said: 'We are delighted to open our new modern call centre in Qatar. Vodafone Qatar has been always dedicated and committed to deliver a high-quality customer service on a daily basis and this call centre was designed using best practices to ensure just that.
The call centre features an open environment offering 'excellent working facilities for all customer care staff with soundproof work stations.
The office set-up is completely wireless and agents are provided with headsets with noise cancellation and sound optimisation.
The centre also houses a dedicated training facility, a cafeteria and prayer facilities for all customer-facing staff.
This facility also offers online and classroom training with an area designed to brings new ideas into Vodafone Qatar's business.
Posted by Veronica Silva Cusi, news correspondent
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About Vodafone Qatar:
It's pretty easy to get excited about Vodafone Qatar Q.S.C. Not only is it already part of the world's leading international mobile communications group, the Vodafone Group, on 28 June 2008 it proudly received the second public mobile networks and services license in the State of Qatar. Vodafone Qatar switched on its mobile network on 01 March 2009 and shortly after started delivering great value to its customers with a range of exciting products and services. What we believe makes Vodafone Qatar special is its purpose: "Make a world of difference for all the People in Qatar" and it's at the heart of everything we do. Our vision is: "To be the most admired brand in Qatar within three years". That's right, not just the most admired communications brand, but the most loved brand in the country. That means not only promising to become an appealing customer-focused brand that others want to copy - it means delivering on it! That's something that's never been done by a telco before, anywhere.
Published: Wednesday, July 3, 2019
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