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News : Vodafone, Tchibo Named Best Service Hotlines in Germany - Connect Survey

#contactcenterworld, @vodafonegroup

Düsseldorf, Germany, April 5, 2018 -- Vodafone Germany offers the best customer service hotline in Germany, according to a new survey of mobile provider call centre hotlines conducted by Connect magazine. The high level of training of Vodafone call centre employees, reasonable management practices and professionalism led Connect magazine to give Vodafone’s call centres a rating of "very good" for the second year in a row, reported TelTarif.

Telefonica Germany came in second place in Connect’s survey with an overall rating of "good" thanks to good advisors and accessibility, improving on the poor result it received in last year’s survey, said TelTarif. Deutsche Telekom meanwhile received a score of "good" and came in third among the big German mobile operators, while Connect said its employees were competent and easy to reach, said TelTarif.

Tchibo came in first place among Germany’s discount mobile providers with a ranking of "very good" for the accessibility and short waiting times of its service hotline as employee commitment, found Connect. All other discount providers in Germany received a score of "good", with the exception of Aldi, which received a ranking of "satisfactory", wrote TelTarif.

Connect magazine also compared the service hotlines of Swiss and Austrian mobile operators. All three of Switzerland’s main mobile operators, Swisscom, Salt and Sunrise, received a score of "very good", with Swisscom coming only barely ahead of its rival Salt and Sunrise to come in first place, said TelTarif. Austria’s three main providers Drei, T-Mobile and A1 Telekom meanwhile all received a rating of "good", with Drei claiming just enough extra points to come in first place, said TelTarif.

#contactcenterworld, @vodafonegroup

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.telecompaper.com


About Vodafone:
Company LogoEstablished in 1994 to operate in the Turkish mobile telecommunications sector, Vodafone Group became a mobile operator under the name Vodafone Telekomünikasyon A.Ş. on May 24, 2006. Now the second largest mobile operator in Turkey, Vodafone has 18,000,000 subscribers. As England's first GSM carrier, Vodafone made the first mobile phone call on Jan. 1 1985. Vodafone Group Plc is the world's leading mobile telecommunications company, with a significant presence in Europe, the Middle East, Africa, Asia Pacific and the United States through the Company's subsidiary undertakings.
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Today's Tip of the Day - The Initial Meeting

Read today's tip or listen to it on podcast.

Published: Friday, April 6, 2018

Printer Friendly Version Printer friendly version

2020 Buyers Guide Automation

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

2.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)
PH: (+61) 406 501 368

3.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390
 

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