Düsseldorf, Germany, April 5, 2018 -- Vodafone Germany offers the best customer service hotline in Germany, according to a new survey of mobile provider call centre hotlines conducted by Connect magazine. The high level of training of Vodafone call centre employees, reasonable management practices and professionalism led Connect magazine to give Vodafone’s call centres a rating of "very good" for the second year in a row, reported TelTarif.
Telefonica Germany came in second place in Connect’s survey with an overall rating of "good" thanks to good advisors and accessibility, improving on the poor result it received in last year’s survey, said TelTarif. Deutsche Telekom meanwhile received a score of "good" and came in third among the big German mobile operators, while Connect said its employees were competent and easy to reach, said TelTarif.
Tchibo came in first place among Germany’s discount mobile providers with a ranking of "very good" for the accessibility and short waiting times of its service hotline as employee commitment, found Connect. All other discount providers in Germany received a score of "good", with the exception of Aldi, which received a ranking of "satisfactory", wrote TelTarif.
Connect magazine also compared the service hotlines of Swiss and Austrian mobile operators. All three of Switzerland’s main mobile operators, Swisscom, Salt and Sunrise, received a score of "very good", with Swisscom coming only barely ahead of its rival Salt and Sunrise to come in first place, said TelTarif. Austria’s three main providers Drei, T-Mobile and A1 Telekom meanwhile all received a rating of "good", with Drei claiming just enough extra points to come in first place, said TelTarif.
Posted by Veronica Silva Cusi, news correspondent
Established in 1994 to operate in the Turkish mobile telecommunications sector, Vodafone Group became a mobile operator under the name Vodafone Telekomünikasyon A.Ş. on May 24, 2006. Now the second largest mobile operator in Turkey, Vodafone has 18,000,000 subscribers. As England's first GSM carrier, Vodafone made the first mobile phone call on Jan. 1 1985. Vodafone Group Plc is the world's leading mobile telecommunications company, with a significant presence in Europe, the Middle East, Africa, Asia Pacific and the United States through the Company's subsidiary undertakings.
Published: Friday, April 6, 2018
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