News : Vodafone to Lead ‘Major' Digital Transformation at The Trusts
A new four-year partnership with Vodafone will see the West Auckland organisation boost efficiencies and allow more cash flow back into the community.
Owned by the West Auckland public, The Trusts sells alcohol responsibly and returns surplus profits back into the community in the form of grants, donations, sponsorships and rebates.
The organisation has close to 400 employees across its support office, retail and hospitality outlets and is the second largest employer in West Auckland.
CEO Simon Wickham says The Trusts is looking forard to implementing the changes.
"The Trusts has a proud history of giving back to its community but in order for our business to remain profitable and effective, it is essential that we innovate," he says.
"We have been looking for a partner with an innovative ICT solution to meet our needs and we are very confident Vodafone’s solutions and network will enable us to achieve the results we are looking for," Wickham explains.
The transformation will include improved mobile voice and data capability, network connectivity across sites, a unified communications framework, improved security, modern call centre software and improved Wi-Fi services for customers in its retail stores and hospitality venues.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Utilize Time & Money Saving Tools
More Editorial From Vodafone
Established in 1994 to operate in the Turkish mobile telecommunications sector, Vodafone Group became a mobile operator under the name Vodafone Telekomünikasyon A.Ş. on May 24, 2006. Now the second largest mobile operator in Turkey, Vodafone has 18,000,000 subscribers. As England's first GSM carrier, Vodafone made the first mobile phone call on Jan. 1 1985. Vodafone Group Plc is the world's leading mobile telecommunications company, with a significant presence in Europe, the Middle East, Africa, Asia Pacific and the United States through the Company's subsidiary undertakings.
Published: Tuesday, March 22, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. The...
Upstream Works provides best-in-class Omnichannel Contact Center software to increase customer engagement and agent success. We bring the omnichannel customer journey together across all applications ...
Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, an...