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News : Vodafone's Stoke-on-Trent Call Centre Wants 300 New Staff with Major Upgrade

#contactcenterworld, @vodafonegroup

Stoke-on-Trent, UK, May 23, 2022 -- Vodafone's Stoke-on-Trent call centre is set for a major upgrade as the company attempts to fill hundreds of vacancies in the city. The communications provider launched a recruitment drive earlier this year for 300 new sales staff.

Now the company has unveiled plans to transform its Etruria call centre as part of ongoing expansion plans to create a 'centre of sales excellence'.

The move comes after Vodafone upgraded its staff benefits package to include increased parental, maternity and paternity leave, discounts and vouchers and free access to services to support well-being and financial health. Staff also get dedicated time during the year to step back from their normal work routine to participate in development and training courses.

The new office space will be a 'workplace of the future' and will boast a sales lounge and an auditorium which will be used for staff briefings. There will also be a 'mock shop' which will be home to Vodafone's first virtual store, breakout areas, dedicated project space, a prayer room and washing facilities and a wall of praise.

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INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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....CONTENT CONTINUED BELOW

Jon Shaw, head of consumer sales in the UK at Vodafone, said: "We wanted to create an environment where the team want to come in, and as a result we have started to bring more jobs to Stoke-on-Trent. The plans for the new office space have been driven by the staff and it will continue to develop as the team continues to give feedback.

"We know that if our staff are happy here, they will stay here – and bring their friends."

Ryan Rubertazzi, Vodafone's head of telesales and retention, added: "There is so much opportunity for progression here at Vodafone. We've promoted 76 people in the last 12 months, so the job that someone starts on day one isn't necessarily the job they will end up with.

"We've also become more flexible when it comes to shift patterns and part-time options for say, working mothers, and this has led to us building a really diverse workforce."

Stoke-on-Trent Central MP Jo Gideon was recently given a tour of Vodafone's Stoke-on-Trent base. She said: "I'm absolutely delighted to hear about the 300 new jobs that are being created at Vodafone, and the plans for the new office space.

"Vodafone's Stoke-on-Trent operation truly is a major hub outside of London, particularly when it comes to training, and it is vital that we are able to attract large companies to the city.

"We have seen a huge cultural shift over the last two years and businesses are now starting to understand what a modern workplace needs to look like in order to attract and retain people – and the employee experience is a vital element of that.

#contactcenterworld, @vodafonegroup

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.stokesentinel.co.uk


About Vodafone:
Company LogoEstablished in 1994 to operate in the Turkish mobile telecommunications sector, Vodafone Group became a mobile operator under the name Vodafone Telekomünikasyon A.Ş. on May 24, 2006. Now the second largest mobile operator in Turkey, Vodafone has 18,000,000 subscribers. As England's first GSM carrier, Vodafone made the first mobile phone call on Jan. 1 1985. Vodafone Group Plc is the world's leading mobile telecommunications company, with a significant presence in Europe, the Middle East, Africa, Asia Pacific and the United States through the Company's subsidiary undertakings.
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Today's Tip of the Day - Speech Recognition

Read today's tip or listen to it on podcast.

Published: Wednesday, May 25, 2022

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2022 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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