News : Voice4Net Contact Centre Solution Earns Frost & Sullivan Product Innovation Award
Dallas, TX , USA, Feb 24, 2015 -- Voice4Net, provider of customer interaction and voice communications solutions for businesses, announced that its Voice4Net RTC Framework architecture has received Frost & Sullivan’s 2014 New Product Innovation Award.
"We are honored to be recognized by Frost & Sullivan, which is certainly one of the most influential research firms in technology," said Rick McFarland, chief executive officer of Voice4Net. "In addition, we’re pleased that this recognition validates WebRTC technology as a viable tool to deliver expediency, value and advanced functionalities to many contact center environments, through the simplicity and ubiquity of the web browser. As an early proponent of WebRTC, Voice4Net is delighted that Frost & Sullivan agrees with our position that this is a compelling technology that can significantly improve how businesses engage with their customers."
"There were several worthy candidates for the Product Innovation Award, but Voice4Net clearly stood out for its vision and ability to execute," said Brendan Read, industry analyst for Frost & Sullivan. "WebRTC is emerging as a compelling technology that allows businesses to leverage highly productive and customer and user-intuitive solutions that previously would have necessitated weeks of painstaking integration. Voice4Net’s RTC Framework has proven itself as a powerful platform that enables organizations to leverage a more effective, affordable and satisfying customer engagement experience."
Posted by Veronica Silva Cusi, news correspondent
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Based in Dallas, Texas, Voice4net generates new and useful tools that integrate telephony and database systems. Voice4net clients enjoy one hundred percent seamless integration between customers, employees and their business. By combining the traditional technology of telephones and its cutting-edge proprietary software, Voice4net ensures unrivaled flexibility in the crucial area of business communications.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Friday, February 27, 2015