#contactcenterworld, @voicebase, @tableau
San Francisco, CA, USA, March 18, 2019 -- VoiceBase, an open architecture solution for AI-powered speech analytics, announced a strategic partnership with Tableau Software, a visual analytics platform, to transform how enterprises make broad use of speech analytics data. Through this partnership Tableau customers can now lead a digital transformation initiative to extend the benefits of speech analytics beyond the contact center to every department by leveraging VoiceBase's speech technology, query language, and predictive analytics models.
"VoiceBase’s approach to democratizing speech analytics allows organizations to tap into the true voice of their customers and leverage that data to make better decisions," said Brian Matsubara, Senior Director of Partner Development at Tableau. "We welcome VoiceBase to the Tableau Technology Partner Program and look forward to collaborating on behalf of our customers."
"We have seen a big trend in our customers desire to better leverage speech analytics data, which has historically been trapped in the call center, and to correlate it with the massive amount of business intelligence already being served by Tableau," said Jay Blazensky, Co-founder and CRO at VoiceBase.
#contactcenterworld, @voicebase, @tableau
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com
About VoiceBase, Inc.:
Our end-to-end speech analytics platform helps contact centers and brands increase sales conversions, lower AHT, and better understand their customers. With a mix of machine learning and voice analysis, our technology solutions "scan" every call and transform it into dashboard-ready insights.
About Tableau Software:
Tableau Software helps people see and understand data. Tableau helps anyone quickly analyze, visualize and share information. More than 19,000 customer accounts get rapid results with Tableau in the office and on-the-go. And tens of thousands of people use Tableau Public to share data in their blogs and websites.
Published: Thursday, March 21, 2019
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