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News : VoiceBase Extends Deep Learning Neural Network Compute to Verne Global

#contactcenterworld, @voicebase

London, UK, Nov, 2018 -- Verne Global, a provider of advanced data center solutions for computing (HPC), announced that VoiceBase, a provider of speech analytics for the cloud, is utilizing its HPC-optimized bare-metal infrastructure – hpcDIRECT – to accelerate the development of new artificial intelligence (AI) powered voice analytics services.

California-based VoiceBase selected Verne Global’s HPC infrastructure to speed up the training phase of deep learning neural networks, which underpins its rapidly expanding range of speech-to-text services, voice analytics and predictive analytics capabilities. This training phase – when the neutral network ‘learns’ by processing vast quantities of speech data, adjusting its algorithm and improving its accuracy as it goes – is incredibly compute intensive. By using Verne Global’s HPC-optimized data center campus in Iceland, Voicebase has witnessed a significant increase in the performance of these operations.


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"We were very impressed by the results of our trial of Verne Global’s HPC platform – the increased performance of our neural network training is a complete game-changer for us," said Jeff Shukis, CTO of VoiceBase. "Not only does this mean we can reduce the time to market for new languages, it also enables us to speed up the development of our predictive analytics capabilities, which allows organizations to analyse conversations in the contact center and beyond."

"VoiceBase’s growing team of data science experts stands at the very forefront of voice innovation and has been quick to recognize the enormous potential of deep learning neural networks. However, like many other fast-growing AI pioneers, the cost of on-premise compute, as well as a requirement to continually upgrade its infrastructure, was in danger of deflecting resources away from its core business," said Bob Fletcher, VP Strategy, Verne Global. "We’re delighted to be partnering with VoiceBase to help accelerate their innovation in what is already a tremendously exciting field. For compute-intensive workloads such as voice AI, all training roads lead to Iceland."

#contactcenterworld, @voicebase

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About VoiceBase, Inc.:
Company LogoOur end-to-end speech analytics platform helps contact centers and brands increase sales conversions, lower AHT, and better understand their customers. With a mix of machine learning and voice analysis, our technology solutions "scan" every call and transform it into dashboard-ready insights.
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Today's Tip of the Day - Beware Of Techno Babble & Jargon

Read today's tip or listen to it on podcast.

Published: Monday, November 5, 2018

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2021 Buyers Guide Translation Services

 
1.) 
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Platform Data Transformation
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We’ve observed conversions as high as 85% - in as little time as 30-minutes - with remaining client specific complex integrations being done by employees or professional services of your choice leveraging our Platform Data Transformation™ solution.

Features include:

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Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.

Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.
 

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