* Corporate Members Deadline Feb 28th,2023.
#contactcenterworld, @voiceflex, @Microsoft
London, UK, May 6, 2020 -- Voiceflex Limited, UK SIP and hosted telephony carrier, announced the launch of Microsoft Teams Direct Routing.
Voiceflex was formed in 1998 with its first commercial SIP Trunk sold in 2005 and over the last 15 years has seen a lot of changes within the industry, but nothing compared to the last couple of months. Voiceflex Direct Routing is provided via a SIP Trunk, the same as it does with all telephony applications, it is not priced per user license. The company has also added some additional applications to allow customers seamless migration between Teams and their existing telephony applications.
Sponsor message - content continues below this message
the 2023 '18th annual' Global Top Ranking Performer Awards NOW OPEN
Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!
Content continues ….
The requirement for external voice (PSTN) will thankfully be with us for a number of years to come, however as Microsoft Teams is federated more calls will be on-net with a lesser requirement for off-net calls. Voiceflex has a range of commercial offerings available to meet the requirements of a diverse range of customers.
Paul Taylor Sales & Marketing Director commented, "Pre CoVID-19 I would have expected a gradual uptake of Teams Direct Routing, whereas now my day is filled with discussions about Microsoft Teams. We have some outstanding commercial options that are new in the market and I look forward to many more conversations."
#contactcenterworld, @voiceflex, @Microsoft
Posted by Veronica Silva Cusi, news correspondent
Source: Voiceflex
About Microsoft:
At Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them.
We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
Published: Thursday, May 7, 2020
| 4.) |  Telephone Answering Services Answer4u offers both SME and corporate sized businesses Telephone Answering Services delivered by our team of professional receptionists. They are all trained to answer your calls, in your company name, whenever you need them most. All of our client calls are answered in our Nottingham offices, in the heart of England. We have agents working on a 24/7 basis, meaning all calls are answered through the day and night by UK based operatives. No calls are ever outsourced or go to an answering machine. Each of our clients has their own personal Account Manager, who heads a team of trained receptionists. Our receptionists answer the phone in your company name, explain to your callers that yo... (read more) |
| 5.) |  Contact Centre Services We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services. Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available. Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur... (read more) |
| 13.) |  WorkGenda WorkGenda is a state of the art WFO cloud service, used by customers around the world. WorkGenda provides: a) an AI based forecasting engine, which automatically generates forecasts with a WAPE of 3 to 5%, b) a capacity management engine based on a traffic simulator, with perfect support for blending regardless the type of channels, which subsequently automatically converts the computed capacity into optimised shifts, where ‘optimised’ equals to a zero or the mathematically minimum possible overstaffing under the given contractual constrains, c) an automated scheduling engine, capable of scheduling 3000 multi-skilled agents for a whole week in 2 minutes and d) an Intraday bot which automatic... (read more) |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall