#contactcenterworld, @voiceflex, @Microsoft
London, UK, May 6, 2020 -- Voiceflex Limited, UK SIP and hosted telephony carrier, announced the launch of Microsoft Teams Direct Routing.
Voiceflex was formed in 1998 with its first commercial SIP Trunk sold in 2005 and over the last 15 years has seen a lot of changes within the industry, but nothing compared to the last couple of months. Voiceflex Direct Routing is provided via a SIP Trunk, the same as it does with all telephony applications, it is not priced per user license. The company has also added some additional applications to allow customers seamless migration between Teams and their existing telephony applications.
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The requirement for external voice (PSTN) will thankfully be with us for a number of years to come, however as Microsoft Teams is federated more calls will be on-net with a lesser requirement for off-net calls. Voiceflex has a range of commercial offerings available to meet the requirements of a diverse range of customers.
Paul Taylor Sales & Marketing Director commented, "Pre CoVID-19 I would have expected a gradual uptake of Teams Direct Routing, whereas now my day is filled with discussions about Microsoft Teams. We have some outstanding commercial options that are new in the market and I look forward to many more conversations."
#contactcenterworld, @voiceflex, @Microsoft
Posted by Veronica Silva Cusi, news correspondent
Source: Voiceflex
About Microsoft:
At Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them.
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Published: Thursday, May 7, 2020
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