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News : VoiceFoundry, a TTEC Digital Business, Announces New Global Partnership with PCI Pal

#contactcenterworld, @voicefoundry, @pcipal

Englewood, CO, and London, UK, Feb. 15, 2022 -- VoiceFoundry, a TTEC Digital business (NASDAQ: TTEC), announced a partnership with PCI Pal (LON:PCIP), a global provider of cloud-based secure payment solutions.

PCI Pal, a secure payment provider available in Amazon Connect, enables VoiceFoundry to offer clients additional options for payment security and compliance within their omnichannel cloud contact center.

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INVITATION
We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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Dan Bloy, Executive Director at VoiceFoundry, said, "Our clients rely on us to deliver exceptional CX solutions through Amazon Connect. This new partnership extends PCI Pal's award-winning suite of secure, omnichannel payment solutions to our Amazon Connect clients, reinforcing the platform's robust security and compliance capabilities and allowing their customers an enhanced experience."

Darren Gill, CRO, PCI Pal said, "We are delighted to announce VoiceFoundry as a global PCI Pal partner; there is great synergy between the two organisations. As an industry leader in deploying Amazon Connect and other AWS services, VoiceFoundry will be able to integrate the PCI Pal secure payment solutions to help enterprises improve customer engagement and comply with PCI DSS rules, while maximising the benefits of AWS."

#contactcenterworld, @voicefoundry, @pcipal

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com

About VoiceFoundry:
VoiceFoundry is passionate about customer experience. We specialise in the delivery of cloud-based enterprise contact centre solutions and are uniquely focused on helping businesses improve customer engagement, while maximising the benefits of the cloud. VoiceFoundry makes it easy for customers to quickly and effectively deploy or migrate to Amazon Connect for their contact centre. Our expertise is focused on AI

About PCI-PAL:
PCI-PAL is simple, easy to use and highly secure. It has been developed by contact centre specialists for the contact centre market and allows your agents to take payments without ever hearing, seeing or touching sensitive payment card data. When it comes to PCI DSS compliance, PCI-PAL were pioneers in the contact centre space and are in our third year of level 1 compliance to the standard. Our business has been contact centre payments for many years, with a long history in payments for business through both contact centre and fully automated. From experience we know how hard and expensive this is, so our aim is to make it as easy as possible for you to become compliant for all of your telephone transactions.

Read today's tip or listen to it on podcast.

More Editorial From VoiceFoundry

Published: Wednesday, February 16, 2022

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2022 Buyers Guide
Get Listed
Automated Call Distributors

1.)

Premium Listing

Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

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Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.)

voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
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