#contactcenterworld, @voicefoundry, @pcipal
Englewood, CO, and London, UK, Feb. 15, 2022 -- VoiceFoundry, a TTEC Digital business (NASDAQ: TTEC), announced a partnership with PCI Pal (LON:PCIP), a global provider of cloud-based secure payment solutions.
PCI Pal, a secure payment provider available in Amazon Connect, enables VoiceFoundry to offer clients additional options for payment security and compliance within their omnichannel cloud contact center.
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Dan Bloy, Executive Director at VoiceFoundry, said, "Our clients rely on us to deliver exceptional CX solutions through Amazon Connect. This new partnership extends PCI Pal's award-winning suite of secure, omnichannel payment solutions to our Amazon Connect clients, reinforcing the platform's robust security and compliance capabilities and allowing their customers an enhanced experience."
Darren Gill, CRO, PCI Pal said, "We are delighted to announce VoiceFoundry as a global PCI Pal partner; there is great synergy between the two organisations. As an industry leader in deploying Amazon Connect and other AWS services, VoiceFoundry will be able to integrate the PCI Pal secure payment solutions to help enterprises improve customer engagement and comply with PCI DSS rules, while maximising the benefits of AWS."
Posted by Veronica Silva Cusi, news correspondent
VoiceFoundry is passionate about customer experience. We specialise in the delivery of cloud-based enterprise contact centre solutions and are uniquely focused on helping businesses improve customer engagement, while maximising the benefits of the cloud. VoiceFoundry makes it easy for customers to quickly and effectively deploy or migrate to Amazon Connect for their contact centre. Our expertise is focused on AI
PCI-PAL is simple, easy to use and highly secure. It has been developed by contact centre specialists for the contact centre market and allows your agents to take payments without ever hearing, seeing or touching sensitive payment card data. When it comes to PCI DSS compliance, PCI-PAL were pioneers in the contact centre space and are in our third year of level 1 compliance to the standard. Our business has been contact centre payments for many years, with a long history in payments for business through both contact centre and fully automated. From experience we know how hard and expensive this is, so our aim is to make it as easy as possible for you to become compliant for all of your telephone transactions.
Published: Wednesday, February 16, 2022
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