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Denver, CO, USA, Dec. 1, 2022 -- TTEC Holdings, Inc. (NASDAQ:TTEC), a global customer experience (CX) technology and services provider for end-to-end digital CX solutions, announced that VoiceFoundry, a TTEC Digital company, has achieved the Amazon Web Services (AWS) Conversational Artificial Intelligence (AI) Competency. This designation recognizes VoiceFoundry for its expertise in developing chatbot, virtual assistant, and interactive voice response (IVR) solutions.
The demand for conversational AI interfaces continues to grow as users prefer to interact with businesses on digital channels. Organizations of all sizes are developing chatbots, voice assistants, and IVR solutions to increase customer satisfaction, reduce operational costs, and streamline business processes.
"VoiceFoundry is proud to achieve the AWS Conversational AI Competency," said Cliff Wiser, Vice President of Sales Engineering at VoiceFoundry. "Redefining customer experience through automation and innovations like chatbots enables our clients to reduce workforce overhead and streamline operations. Our business is growing rapidly in this area, as organizations look to our expertise across the customer experience journey."
AWS is enabling scalable, flexible, and cost-effective solutions from startups to global enterprises. To support the seamless integration and deployment of these solutions, AWS established the AWS Competency Program to help customers identify AWS Partners with deep industry experience and expertise.
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Posted by Veronica Silva Cusi, news correspondent
Source: TTEC
About TTEC:
TTEC Holdings, Inc. (NASDAQ: TTEC) is a global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience. TTEC Digital delivers outcome-based, human-centric, tech-enabled, insight-driven customer experience solutions. Founded in 1982, the Company's 48,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers and each other.
About Amazon Web Services:
Amazon Web Services is a collection of remote computing services that together make up a cloud computing platform, offered over the Internet by Amazon.com. The most central and well-known of these services are Amazon EC2 and Amazon S3.
Published: Friday, December 2, 2022
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