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News : VoiceFoundry Announces its Consultant Listing on Salesforce AppExchange

#contactcenterworld, @voicefoundry, @awscloud

Tulsa, OK, USA, Jan, 2020 -- VoiceFoundry, a global provider of enterprise, cloud-based contact center solutions leveraging Amazon Web Services (AWS) and an authorized Amazon Connect reseller partner, announced that it has launched its Consultant Listing on Salesforce AppExchange, empowering customers to connect with the right Salesforce-accredited consulting professional for their specific business needs. VoiceFoundry has an understanding of the contact center and specializes in the design and delivery of Salesforce integration practices to deliver customer experiences.

VoiceFoundry’s Consultant Listing is available through Consultants on AppExchange – a destination within AppExchange tailored for customers looking for Salesforce knowledge and specific industry expertise.

You can find VoiceFoundry’s Consultant Listing on the Salesforce AppExchange.

"We are passionate about helping businesses deliver better customer service through the use of tools and software like Salesforce. VoiceFoundry is proud to be listed as a consultant on AppExchange and believes it further demonstrates our continued investment and proficiency around deploying the best solutions for our customers," says Lynn Teague, VP Sales, VoiceFoundry.

#contactcenterworld, @voicefoundry, @awscloud

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com


About VoiceFoundry:
Company LogoVoiceFoundry is passionate about customer experience. We specialise in the delivery of cloud-based enterprise contact centre solutions and are uniquely focused on helping businesses improve customer engagement, while maximising the benefits of the cloud. VoiceFoundry makes it easy for customers to quickly and effectively deploy or migrate to Amazon Connect for their contact centre. Our expertise is focused on AI
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About Amazon Web Services:
Company LogoAmazon Web Services is a collection of remote computing services that together make up a cloud computing platform, offered over the Internet by Amazon.com. The most central and well-known of these services are Amazon EC2 and Amazon S3.
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Today's Tip of the Day - The Experience

Read today's tip or listen to it on podcast.

Published: Monday, January 20, 2020

Printer Friendly Version Printer friendly version

2022 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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