News : VoiceFoundry Expands Global Deployment of Amazon Connect Services
Sydney, Australia, May 15, 2018 -- VoiceFoundry, a principal provider of enterprise cloud-based contact centre solutions with a focus on customer experience and automation in North America, announced that it is now expanding services to Australian and New Zealand businesses.
VoiceFoundry’s expansion into the Australian and New Zealand region is fuelled by the global demand for Amazon Connect, Amazon’s contact centre and self-service offering. Founded in 2016 specifically to support the Amazon Connect ecosystem, VoiceFoundry was among the first APN partners to provide design, integration and implementation services to support customers using the AWS offering.
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Luke McNamara, VoiceFoundry Australia and New Zealand Country Manager, said, "Amazon’s entry into the contact centre space is a pivotal moment for the customer experience industry in this region. It is the first contact centre to deliver on real cloud principles - always on, accessible everywhere, scalable, continuous improvement, APIs and genuine consumption-based pricing."
Lynn Teague, Director Strategic Accounts at VoiceFoundry, said, "We have built a singular focus around Amazon Connect because we believe the Amazon offering to deliver the most robust suite of features and capabilities in the industry. The significant growth we have seen in North America has allowed us to accelerate our plans to move into the ANZ market and we couldn’t be more excited."
Posted by Veronica Silva Cusi, news correspondent
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VoiceFoundry is passionate about customer experience. We specialise in the delivery of cloud-based enterprise contact centre solutions and are uniquely focused on helping businesses improve customer engagement, while maximising the benefits of the cloud. VoiceFoundry makes it easy for customers to quickly and effectively deploy or migrate to Amazon Connect for their contact centre. Our expertise is focused on AI
Published: Tuesday, May 15, 2018
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