News : VoiceKey Now Compatible with Avaya Contact Center Solutions
Feb 14, 2014 -- The Speech Technology Center has announced that its VoiceKey voice biometrics app is now compliant with key contact center solutions from Avaya.
"I am delighted that our VoiceKey voice biometrics applications has been rated Avaya Compliant," Ivan Veresov, COO for Voicekey said. "VoiceKey’s flexible applications platform provides organizations using Avaya Aura Experience Portal with additional options to protect their customer’s confidential information."
Specifically, VoiceKey’s biometric solution for call centers, IVR and mobile aplpications is now compatible with Avaya Aura Experience Portal 6.0 and Avaya Aura Communications Manager 6.3. STEC is also now a technology partner in the Avaya DevConnect program – an initiative to develop, market and sell third-party products that interoperate with Avaya technology.
According to the company, as a Technology Partner, STC is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible.
"STC’s VoiceKey solution has undergone rigorous interoperability testing. By working with companies like STC to ensure compatibility, Avaya customers can choose from hundreds of third party applications and deploy them with confidence," Eric Rossman, VP, Developer Relations at Avaya said.
Posted by Veronica Silva Cusi, news correspondent
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Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
About Speech Technology Center:
Russian organization providing unusual variety of speech processing products and services for research and development, speech recognition, voice verification, speaker identification, noise reduction in speech signals, noise cancellation, forensic examination, audio analysis, logging and communication channel protection.
Published: Wednesday, February 19, 2014