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News : VoiceNation’s Call Center Expansion Will Add Jobs
Buford, GA, Jan 12, 2014 -- Celebrating its expansion and increasing market share in the 24-hour call center and live answering service industry, VoiceNation recently held a grand opening event to mark the newest addition to its call center headquarters in Buford, GA. VoiceNation’s latest expansion will bring as many as 100 new call center jobs to the Northeast Atlanta area.
New positions will include Management, Customer Service Representatives, Dispatchers, Operations, Quality Assurance and Customer Support, IT, and Sales and Marketing.
During the event, VoiceNation President Jay Reeder announced, "During the time it took us to expand our Call Center, we've already increased our staff by 26 percent. This explosive growth is the result of a concerted team effort at all levels and departments." Mr. Reeder went on to thank the entire VoiceNation team for their commitment and hard work that has contributed to such great success and maintained the company’s position as the knowledge leader in the telecommunications industry.
As part of VoiceNation’s company culture, and to show further appreciation for its employees, the organization welcomed staff participation when making decisions to boost the work environment. Many new features, some of which were suggested by employees, were implemented to promote VoiceNation’s unique approach to company culture and to enhance customer support.
VoiceNation embellished the work environment with comfortable, staff-elected chairs, expanded desktop work areas to provide adequate space for training materials, work cubicles complete with glass "writable" panels to inspire inner creativity, and vivid wall colors and modern furniture. Watch VoiceNation’s video for an inside look at its latest call center expansion.
"In order to provide the most positive work environment for our employees, it is important to go above and beyond in meeting their needs. When our employees feel appreciated, that emotion is translated to our customers, making VoiceNation a preferred call center partner for thousands of businesses nationwide," explained Mr. Reeder.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Customer Satisfaction
More Editorial From VoiceNation, LLC
About VoiceNation, LLC:
VoiceNation, America's telecommunications leader in live answering and virtual receptionist services opened their Next Generation call centers in 2009. Founded by President Jay Reeder, the company has grown to serve more than 40,000 customers including FEMA, Blue Cross/Blue Shield, Dell, AIG and the U.S. Coast Guard. They leverage the very latest in proprietary technology solutions in order to deliver quality call answering services at the lowest cost to their customers.
Published: Tuesday, January 14, 2014