News : Voicesense AI Brings Differentiation in Call Center Speech Analytics
Voicesense, a provider of voice-based predictive analytics solutions, announced new Artificial Intelligence (AI)-based enhancements for incorporating predictive analytics to its call center offering.
The new version of its solution provides call center operators with an automated framework for predicting the behaviors of customers and agents during live operations.
The Voicesense technology analyzes the speech patterns of the individual and predicts future behaviors. These insights can be used to boost sales at call centers and reduce customer churn, the company said.
"Until now, the speech analytics technologies used in call centers environments revolve around emotion detection and have limited applications to support sales activities, while most predictive analytics approaches are not applicable to call center operations as they typically rely on historical data and offline analysis," explained Yoav Degani, CEO of Voicesense.
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VoiceSense specializes on real-time speech analysis and specifically on emotional, state of mind and personality profiling. Our patented technology introduces an innovative, validated biometric concept, highly valuable for human interaction profiling. VoiceSense offers speech based solutions for Call centers, Human resources and Health markets
Published: Monday, March 4, 2019
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