Herzliya, Israel, June, 2019 -- Voicesense, a provider of voice-based predictive analytics solutions, announced that the company has won the Excellence in Customer Service Award in the category for the Technology of the Year.
Voicesense has won this award for its voice-based predictive analytics technology that enables call centers to accurately forecast consumer behavioral tendencies and provide customers with personalized service.
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The Excellence in Customer Service is an annual awards program recognizing technology vendors that are helping companies better communicate with their customers to provide a differentiated level of customer service.
"We recently released a new version of our offering for call centers and are experiencing strong demand for the technology from call and service centers in many verticals from telcos to financial services to healthcare and more," stated Yoav Degani, CEO of Voicesense. "We are proud to say that our voice-based predictive analytics solution is based on award winning technology."
Posted by Veronica Silva Cusi, news correspondent
VoiceSense specializes on real-time speech analysis and specifically on emotional, state of mind and personality profiling. Our patented technology introduces an innovative, validated biometric concept, highly valuable for human interaction profiling. VoiceSense offers speech based solutions for Call centers, Human resources and Health markets
Published: Monday, June 10, 2019
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