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News : Volaris Group Announces Acquisition of Collab - Soluções Informáticas

#contactcenterworld, @CollabPortugal

Toronto, ON, Canada, March, 2020 -- Volaris Group ("Volaris") announced that it has completed its fourteenth acquisition in the Communications and Media vertical with the acquisition of Collab - Soluções Informáticas de Comunicação e Colaboração ("Collab"), a provider of mission critical multi-media Contact Center solutions including Contact Center On-Premise, Contact Center as a Service (CCaaS), and cloud PBX solutions, provided to telecommunications services providers and contact center solution providers worldwide.

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"We have been talking with Volaris regularly since 2017 and are now convinced they are the best home for Collab as they are able to provide access to their global communications customer and partner ecosystem, they will enable us to continue to operate autonomously, and they have strong knowhow, best practices and financial resource to help us to grow sustainably and entertain future M&A of our own," said Pedro Quintas, Founder of Collab. "We also liked their practice of ‘buy and hold forever’ as well as their dedication to allow us to maintain our corporate identity and accelerate the brand we have worked so hard to build over 2 decades in the market."

"We are excited to bring a market-leading contact center business into our Portfolio, in order to complement our existing companies and provide further mission-critical software capabilities to our ecosystem," said David Nyland, Portfolio Leader and President, Media & Communications vertical at Volaris. "We are particularly impressed with how Collab has transformed itself from an on-premise to cloud-native contact center provider, and from predominantly direct sales to successful establishment of a global partner network."

#contactcenterworld, @CollabPortugal

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com


About Volaris Group:
Company LogoVolaris acquires, strengthens and grows vertical market technology companies. As an Operating Group of Constellation Software Inc., Volaris is all about strengthening businesses within the markets they compete and enabling them to grow – whether that growth comes through organic measures such as new initiatives and product development, day-to-day business, or through complementary acquisitions.
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About Collab:
Company LogoCollab is an European Multimedia Contact Center (cloud and premises-based) company, headquartered in Lisbon (Portugal), with a strong heritage of innovation and it has been providing platforms to businesses of all sizes around the world for 10+ years. Our portfolio includes Nubitalk Cloud, OneContact CC, OneContact WFO and OneContact Gamification and Artificial Intelligence powered modules. Founded by a team with a solid experience in the contact center business, Collab anticipated a technological revolution that disrupted the contact center industry: 100% SIP based, without any PBX, for large-scaled organizations. Our offer is cloud based and supported by Microsoft Azure, allowing a greater flexibility and easy deployment. Additionally, on-premises solutions are also available. Collab has gained customers and partners all over the world in key areas of Telecommunications, Banking, Healthcare, Government and Insurance with branches in different regions such as Mexico, Brazil and Benelux. Collab is part of a larger IT Corporation, Novabase with currently over 2000 employees in more than 35 countries.
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Today's Tip of the Day - A Welcome Call

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Published: Monday, March 23, 2020

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2020 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
PH: +34 952 667 511
 
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