Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

News : Volie Appoints Auto Call Center Guru JoAnn Bedenbaugh as Sales Director of “BDC in a Box” Platform


Fort Myers, FL, USA, Feb 2, 2021 -- Volie, creators of communication software for the automotive industry,  announced the appointment of industry veteran and call center guru JoAnn Bedenbaugh to Sales Director of its "BDC in a Box" platform. Bedenbaugh is a founding partner of Volie who returned to the company to lead the rollout of the web-based, plug-and-play platform directly to auto dealerships.

Bedenbaugh has created call centers for over a dozen of the automotive industry’s biggest players. She brings over 20 years of executive leadership experience to her new role, spanning across software development, product management, innovation, and call center consulting. She will be responsible for overseeing Volie’s growing business as the company continues to bring its’ messaging platform that streamlines and automates customer engagement for efficient and effective dials directly to auto dealerships.

Most recently, Bedenbaugh spent over two years leading the call center initiative for Affinitiv/Autoloop. Other career highlights include creating the eLeadCRM and eLead call center. After leaving eLead, she joined DMEautomotive as an executive leader to create and develop the company’s call center to 15,000 inbound and 100,000 outbound calls daily.

"JoAnn is the undisputed guru of call centers so when we wanted to create a new platform just for dealers it was a no-brainer to approach her," said co-founding partner Scott Davis. "Working together, we created the "BDC in a Box" platform to streamline and automate customer engagement for more effective dials that allow three agents or dealership salespeople to do the work of ten."

Bedenbaugh’s substantial deep industry expertise and breadth of experience perfectly position her to help dealerships take their BDC operations to the next level. 

"It's an easy button for BDC managers," said Bedenbaugh. "My passion is to take all my years of experience and make it easy for BDC managers to do what they need to do every day. Our platform puts data at an agent’s fingertips. It tells them who to call, manages the cadence of communications, and even includes dealer-specific transfer lists, business rules, hours, and promotions, so there’s no more sticky notes everywhere, spreadsheets, or printed transfer lists. Because we take care of all the back-end technology and automate so many tasks, agents can easily go from talking to 30 customers a day to over 300."

"BDC in a Box" is designed for easy dealership management of outbound and inbound calls for both sales and service. It seamlessly integrates with all DMS systems and is 100 percent TCPA compliant. A hybrid BDC model is also available where dealerships can partner with one of several Volie call centers around the country to handle outbound calling.


Veronica Silva Cusi, news correspondent

About Volie:
Company LogoBased in Fort Myers, FL, Volie is the communication software for the automotive industry that enables dealers, BDCs, call centers, and vendors to manage campaigns, customer data, and communication types, under one powerful platform. It’s “BDC in a Box” is especially designed for auto dealers as a unified, web-based platform that integrates data management, automated campaigns, omnichannel marketing including email and text, and real-time reporting, to increase productivity, reduce time-consuming manual tasks, and enable business continuity from anywhere.
Company RSS Feed   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Wednesday, February 3, 2021

Printer Friendly Version Printer friendly version

About us - in 60 seconds!

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =