News : Volkswagen Trade Parts Specialists (TPS) Chooses G3 Comms
London, UK, Sept 24, 2018 -- TPS, the Volkswagen Group company that supplies Genuine VW Group Parts including Audi, Skoda, Seat, VW passenger and commercial vehicles across the UK, has chosen unified communications and Contact Centre providers G3 Comms to undertake a UK wide upgrade of its communications infrastructure.
The three-year deal gives TPS visibility across its whole estate, allowing it to improve customer responsiveness, reduce call wastage, manage investment and increase overall service efficiency.
The project sees the overhaul of disparate systems implemented across its Centres, providing company-wide interoperability for the first time. The new solution introduces unified communications functionality with the ability to collaborate across multiple channels and between sites. It also allows TPS to better understand how communications budgets are spent, as well as the ongoing productivity of each centre.
G3 Comms is deploying PureCloud from Genesys, the all-in-one contact centre solution hosted in Amazon Web Services (AWS). Project delivery will include new local area networks in every location, each of which will link to G3 Comms’ resilient global MPLS (Multi-Protocol Label Switching) network providing TPS with two complementary forms of connectivity.
"The eight-week timeframe, though very short, is in line with similar projects that we have delivered in the past," said Tim North, Head of Contact Centre Practice at G3 Comms. "We are one of the few systems integrators who can deliver an end-to-end solution with a full managed service wrap that makes it quick and painless to deliver a comprehensive, cloud-based Unified Communications service."
"Because we have our own network, customers like TPS don’t have to deal with multiple technology partners – we handle every aspect of the solution, from design and application selection through to implementation and integration, followed by ongoing management."
Leanne Thomas, National Operations Manager at TPS, said: "From our first conversations with G3 Comms, it was clear that they understood what we wanted to achieve – better communications between our sites, improved overview of operations and, ultimately, a great experience for everyone who contacts us. Thanks to its fully integrated approach and delivery of functionality that will give us the insight we need to improve our operations, G3 Comms have proved the perfect partners."
Posted by Veronica Silva Cusi, news correspondent
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About G3 Comms:
For the last three years, we’ve helped organisations gain competitive advantage by optimising their unified communications and contact centres by aligning them with their business needs and transforming the way they work. G3 Comms enables its clients to connect with their customers and partners dynamically, easily and cost-effectively through custom projects, whether on-premises, cloud or through a hybrid model.
Published: Wednesday, September 26, 2018
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