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News : VoltDelta Cloud Contact Center Achieves Recertification
New York, NY, USA, Oct 5, 2015 -- VoltDelta announced that its cloud contact center platform has been recertified with a Service Provider Level 1 Attestation of Compliance for the Payment Card Industry Data Security Standard (PCI-DSS). This Attestation certifies through independent audit that VoltDelta’s Cloud Contact Center once again meets the highest security standards set forth for payment card processing today.
PCI Level 1 Certification is considered the most stringent level of PCI validated security. To achieve PCI Level 1 compliance, VoltDelta engaged in an extensive third-party audit conducted by an organization that has been designated by the PCI Council as a Quality Security Assessing (QSA) Company.
This independent QSA has reconfirmed as annually required by PCI Council standards, that VoltDelta meets industry best practices and security controls required to keep credit card data and other sensitive information safe and secure during transmission, processing and storage. As a result, VoltDelta has been recertified for PCI Service Provider Level 1 DSS.
"Independently audited PCI certification provides our cloud contact center customers with secure customer care confidence that cannot be matched by infrastructures that rely on PCI self-assessments," said Yusuf Bulan, General Manager of VoltDelta. "VoltDelta’s commitment to confidentiality, system availability and data integrity within our entire organization ensures that contact centers of all sizes will benefit from systems and processes in place for multichannel security."
Posted by Veronica Silva Cusi, news correspondent
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VoltDelta OnDemand provides telephony-based customer care solutions with Software as a Service (SaaS) efficiency. Contact center and remote agent call distribution and management, inbound and outbound voice recognition with unique CrystalWAVE technology, and voice of the customer call plus agent screen recording to monitor each call through any transfer work to enhance caller satisfaction without capital investment. VoIP and TDM access currently supports over 2 Billion calls per year and tens of thousands of agent seats with 99.99% reliability. U.K and German data centers in addition to redundant VoltDelta facilities in North America provide wide geographical coverage.
Published: Wednesday, October 7, 2015