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News : VoltDelta Expands Call Center Offerings with Dialogic’s Software
Parsippany, NJ, April 30, 2014 -- Dialogic Inc., the Network Fuel(R) company, announces that VoltDelta is using its PowerMedia XMS media server software to develop the Delta ACD 2.0, an on-demand call center that gives enterprises a full spectrum of cloud-based services, such as call recording and call distribution to agents.
The software-based Dialogic(R) PowerMedia™ already powers VoltDelta’s mission-critical capabilities such as interactive voice response and fully trackable integrated recording. PowerMedia XMS’s reliability and scalability gives VoltDelta the flexibility to easily add new customers and achieve peak performance, resulting in drastically improved service for VoltDelta’s users in financial services, healthcare and transportation industries.
"Our call centers can’t fail our customers even once. That’s why we love working with Dialogic; the PowerMedia XMS never lets us down," said Rich Oldach, president, VoltDelta Resources. "PowerMedia XMS provides compelling capabilities and performance required to deliver reliable cloud contact center customer care at any call or message volume."
"Contact centers are mission critical, so quality and capability cannot be sacrificed as these services move to the cloud," said Andrew Goldberg, senior vice president of marketing and strategy for Dialogic. "The PowerMedia XMS media processing platform is a key enabler that allows VoltDelta to provide leading customer service capabilities such as agent routing and recording in the cloud without compromising on scale or reliability"
Posted by Veronica Silva Cusi, news correspondent
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Dialogic is a provider of technologies based on open standards such as host media processing and other multimedia products that enable its customers and partners to deliver mobile, video, IP, and TDM solutions for Network Service Providers and Enterprise Communication Networks.
VoltDelta OnDemand provides telephony-based customer care solutions with Software as a Service (SaaS) efficiency. Contact center and remote agent call distribution and management, inbound and outbound voice recognition with unique CrystalWAVE technology, and voice of the customer call plus agent screen recording to monitor each call through any transfer work to enhance caller satisfaction without capital investment. VoIP and TDM access currently supports over 2 Billion calls per year and tens of thousands of agent seats with 99.99% reliability. U.K and German data centers in addition to redundant VoltDelta facilities in North America provide wide geographical coverage.
Published: Thursday, May 1, 2014