Holmdel, NJ, USA, Nov. 18, 2020 -- Vonage (Nasdaq: VG), a global provider in cloud communications helping businesses accelerate their digital transformation, has been appointed by multinational ServiceNow Elite partner Volteo Digital as a strategic partner of choice to provide its enterprise customers with contact center capabilities. With Vonage Contact Center for ServiceNow, Volteo Digital and ServiceNow customers will have access to customized agent, employee, and customer workflows that deliver great experiences and unlock productivity.
As an international ServiceNow Elite sales, services, and training partner, Volteo Digital provides customers across industries, including healthcare, financial services, education, and many more, with tailored ServiceNow solutions and products to streamline their operations and automate their enterprise workflows.
"We are honored to be chosen as the partner of choice to deliver enterprise level contact center solutions to Volteo Digital's customers around the globe," said Rodolpho Cardenuto, President, Applications Group for Vonage. "With their knowledge and expertise of the global ServiceNow ecosystem, Volteo Digital's expertise and consulting approach perfectly complements the Vonage Contact Center offering, helping businesses to build on their ServiceNow investment to deliver exceptional experiences for customers and agents."
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With Vonage Contact Center for ServiceNow, contact center agents can operate within ServiceNow and do not need to toggle to a separate application to take advantage of the core capabilities of Vonage Contact Center. This includes an embedded ContactPad and leverages customer and communications data for dynamic routing and rich reporting capabilities.
"We have recently received the ServiceNow Customer Workflow Product Certification. This certification positions Volteo Digital with the domain expertise required to implement ServiceNow Customer Service Management," said Andres Cook, VP of North America at Volteo Digital. "With Vonage, Volteo Digital is helping companies to leverage ServiceNow and its customer service capabilities to serve their customers in real-time and streamline their service experience."
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com
About Vonage:
Vonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate.
Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.
Published: Thursday, November 19, 2020
| 1.) |  CrankWheel Screen Sharing CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents. CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform. Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out. The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client. Features: - Screen sharing - Agents can hand control over to the client - Warm lead capture widget that alerts the sales team instantly of an intere... (read more) |
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