Holmdel NJ, USA, April, 2020 -- Vonage (Nasdaq: VG), a global business cloud communications provider, announced the launch of its Contact Center AI Virtual Assistant to help organizations respond to peaks in call volumes as the COVID-19 health crisis continues.
"Contact centers play a key role in supporting customers as they are often the first line of defense. And in uncertain times, it's vital for businesses to stay connected with customers without disruption," said Jay Patel, Chief Product Officer for Vonage. "Vonage's AI Virtual Assistant enables organizations to easily manage high call volumes while delivering the best possible customer experience."
"The pandemic has accelerated the long-anticipated move to cloud-based contact center resources," explained Dan Miller, Lead Analyst at Opus Research. "Vonage's full-stack approach to CPaaS, CCaaS and microservices simplifies implementation of AI-infused virtual assistants to tackle the challenges of heightened call volumes to remote agents."
Posted by Veronica Silva Cusi, news correspondent
Vonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate. Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.
Published: Monday, April 27, 2020
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