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News : Vonage and Xede Partner to Accelerate Digital Transformation

#contactcenterworld, @vonage, @xedeconsulting

Holmdel, NJ, USA, Sept, 2020 -- Vonage (Nasdaq: VG), a global provider in cloud communications helping businesses accelerate their digital transformation, announced that Salesforce consulting partner Xede Consulting Group has chosen Vonage as its preferred partner for contact center opportunities. Leveraging Vonage Contact Center for Salesforce, Xede now has new capabilities to help their clients transform the way they connect and engage with their own customers.

Xede specializes in strategy, rapid solution design, and systematic delivery of customer solutions in sales, service and technical integration leveraging the power of the Salesforce platform through their team of solution experts in industries such as financial services, healthcare and high-tech.


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2022 '17th annual' Global Contact Center World Awards NOW OPEN

Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!

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Together, Vonage and Xede have built a preconfigured customer support and contact center package within Salesforce, specifically based on the needs of financial services organizations. Through this partnership, Vonage and Xede are helping financial services companies to provide an optimized customer experience by enabling Salesforce-integrated customer support, remote contact center with know your customer (KYC) verification capabilities, and a 360 degree view of customer accounts - all on a single platform.

"We are thrilled to partner with Xede as their preferred contact center solution provider," said Robert Gavin, EVP Strategic Alliances and Business Development for Vonage. "Xede's expertise within the financial services industry, coupled with Vonage's deep Salesforce integration, allows their customers to access key client data and insights, and to create personalized connections across any channel to address the varied needs of enterprise businesses safely."

"Enhancing customer and employee experiences remain top of mind, especially in today's markets. With our strategic partnership with Vonage, we bring our customer's investment in Salesforce to the next level by enabling cloud contact center transformation," said Scott Hamerink, Vice-President, Financial Services & Strategy for Xede. "We believe everyone deserves a cohesive communication platform to support customer interactions. By transforming from 'Call Center' to 'Experience Center', we are enabling an enhanced customer experience."

#contactcenterworld, @vonage, @xedeconsulting

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Vonage:
Company LogoVonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate. Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.
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Today's Tip of the Day - Lifetime Of A Number

Read today's tip or listen to it on podcast.

Published: Tuesday, September 22, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Translation Services

 
1.) 
OpsTel Services

Platform Data Transformation
OpsTel is proud to provide our clients with a software automation service that is used to aid in the transition from one platform to another utilizing both speed and accuracy. Whether it is going from premises to premises, premises to cloud, premises to private cloud or even a hybrid deployment; OpsTel has the ability to help cut your transition time so you can focus your efforts on remaining architecture priorities.

We’ve observed conversions as high as 85% - in as little time as 30-minutes - with remaining client specific complex integrations being done by employees or professional services of your choice leveraging our Platform Data Transformation™ solution.

Features include:

*T...
(read more)

2.) 
Tru29 Outsource Solutions Inc.

Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.

Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.
 

About us - in 60 seconds!

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