#contactcenterworld, @vonage

Holmdel, NJ, USA, Mar, 2023 - Vonage, a global provider in cloud communications helping businesses accelerate their digital transformation, has launched the Vonage AI Acceleration Suite, a portfolio of AI-capable, low-code/no-code programmable components that speed and simplify the development of applications that deliver smarter solutions to drive business productivity and better experiences and engagements. Integrating Vonage Communications APIs for voice, video, SMS and messaging, the AI Acceleration Suite allows businesses and developers to deploy omnichannel customer journeys that use the power of AI and customer data to incorporate intelligence and automation into their customer experience applications.

"To meet evolving customer needs - and demand - for better ways to connect across channels of choice, enterprises today are looking for solutions that speed and simplify the development of intelligent, AI-powered customer experience applications," said Savinay Berry, EVP, Product & Engineering for Vonage. "Vonage AI Acceleration Suite enables businesses to create better outcomes and enhance productivity with AI processing and programmable solutions that are essential for developers and non-developers alike to meet this growing demand for simpler and faster methods of application development to create a better overall customer journey."

"Consumers today are looking for seamless, simple and sensational communications experiences within their preferred applications and channels, but creating these from the ground up is costly, time-consuming and challenging – especially for businesses that don't have large teams of developers and AI experts to rely on," said Jim Lundy, Founder and CEO, Aragon Research. "With the capabilities enabled by the AI Acceleration Suite of products across omnichannel messaging, video conferencing, and more, Vonage is up for the challenge."

Lead management software company Interaktiv had a rapidly growing call center that required the use of bots and AI-powered virtual assistants to enable agents to make calls, and send personalized email and text messages across their social messaging application in real time. With the Vonage AI Acceleration Suite, Interaktiv leveraged the low-code/no-code components needed to provide a user-friendly interface through which anyone on their team can create useful apps and bots to help drive customer engagement.

"At Interaktiv, low-code/no-code solutions like Vonage AI Studio has enabled us to create bots to manage interactions with our customers on social messaging platforms, using a simple visual development approach instead of more complex route that can require thousands of lines of code," said Ernesto Orozco, CEO at Interaktiv. "With Vonage AI Acceleration Suite, onboarding of AI Studio was simple - my team did not need a lot of training time and could follow the documentation available online to experiment and scale up the conversation flow design, decreasing time to market and reducing costs."

#contactcenterworld, @vonage

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com