Holmdel, NJ, USA, Mar, 2023 - Vonage, a global provider in cloud communications helping businesses accelerate their digital transformation, has launched the Vonage AI Acceleration Suite, a portfolio of AI-capable, low-code/no-code programmable components that speed and simplify the development of applications that deliver smarter solutions to drive business productivity and better experiences and engagements. Integrating Vonage Communications APIs for voice, video, SMS and messaging, the AI Acceleration Suite allows businesses and developers to deploy omnichannel customer journeys that use the power of AI and customer data to incorporate intelligence and automation into their customer experience applications.
"To meet evolving customer needs - and demand - for better ways to connect across channels of choice, enterprises today are looking for solutions that speed and simplify the development of intelligent, AI-powered customer experience applications," said Savinay Berry, EVP, Product & Engineering for Vonage. "Vonage AI Acceleration Suite enables businesses to create better outcomes and enhance productivity with AI processing and programmable solutions that are essential for developers and non-developers alike to meet this growing demand for simpler and faster methods of application development to create a better overall customer journey."
"Consumers today are looking for seamless, simple and sensational communications experiences within their preferred applications and channels, but creating these from the ground up is costly, time-consuming and challenging – especially for businesses that don't have large teams of developers and AI experts to rely on," said Jim Lundy, Founder and CEO, Aragon Research. "With the capabilities enabled by the AI Acceleration Suite of products across omnichannel messaging, video conferencing, and more, Vonage is up for the challenge."
Lead management software company Interaktiv had a rapidly growing call center that required the use of bots and AI-powered virtual assistants to enable agents to make calls, and send personalized email and text messages across their social messaging application in real time. With the Vonage AI Acceleration Suite, Interaktiv leveraged the low-code/no-code components needed to provide a user-friendly interface through which anyone on their team can create useful apps and bots to help drive customer engagement.
"At Interaktiv, low-code/no-code solutions like Vonage AI Studio has enabled us to create bots to manage interactions with our customers on social messaging platforms, using a simple visual development approach instead of more complex route that can require thousands of lines of code," said Ernesto Orozco, CEO at Interaktiv. "With Vonage AI Acceleration Suite, onboarding of AI Studio was simple - my team did not need a lot of training time and could follow the documentation available online to experiment and scale up the conversation flow design, decreasing time to market and reducing costs."
Posted by Veronica Silva Cusi, news correspondent
Vonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate. Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.
Published: Friday, March 31, 2023
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.
Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.
Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!
We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!
Try it free for 45 days!
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.
Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!
Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!
OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
|7.)||Teckinfo Solutions Pvt. Ltd.|
ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall