Holmdel, NJ, USA, Aug 19, 2020 -- Vonage (Nasdaq: VG), a global provider in cloud communications helping businesses accelerate their digital transformation, announced the release of several product enhancements to Vonage Contact Center, that will help businesses to further transform the customer and agent experience to drive more personal connections in an increasingly virtual world.
"We are at the start of a communications revolution as businesses worldwide accelerate their digital transformation journeys," said Jay Patel, Chief Product Officer for Vonage. "In an increasingly virtual workplace, it is essential for companies to stay connected to employees and customers from anywhere – through whichever channel they choose. And, the demand for organisations to deliver exceptional customer experiences has never been greater."
Patel continued, "That is the value that Vonage brings, and our latest contact centre features provide new automations, integrations and enhancements that will improve our customers’ productivity and enable them to deliver the better experiences to their customers."
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Live Chat Offering as Part of Vonage Omnichannel Capabilities
In response to customer demand, Vonage Contact Center now includes live chat functionality as part of its omnichannel offering, with all interactions fully integrated and managed in one place.
PCI Self-Service Secure Payments
With Vonage Contact Center, self-service secure payments can now be taken through an IVR, fully integrated into a business’s CRM platform.
Expansion of Microsoft Teams Integration: Direct Routing with Vonage Agent Connect
With Vonage Agent Connect, organisations can now efficiently route calls from Vonage Contact Center to Microsoft Teams, enhancing call quality and reliability.
Vonage AI Virtual Assistant
Seamlessly integrated with Vonage Contact Center, Vonage's AI Virtual Assistant adds intelligence to any conversation in a customer's journey, making the customer experience a true competitive advantage for businesses by using AI to deliver enhanced self-service interactions that engage every caller using natural language.
Posted by Veronica Silva Cusi, news correspondent
Vonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate. Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.
Published: Monday, August 24, 2020
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