News : Vonage Announces Strategic Alliance With Grant Thornton
London, UK, Nov 19, 2019 - Vonage (NYSE:VG), a global business cloud communications provider, announced a strategic alliance with Grant Thornton UK LLP to help accelerate the digital transformation of UK financial services organisations.
Grant Thornton offers a range of advisory services to help clients transform their businesses and customer experience by combining business acumen and industry insights. As part of this consulting alliance, Grant Thornton will help Vonage accelerate its UK business performance and market leadership, while Vonage will empower Grant Thornton to enable financial services organisations to drive a stronger customer experience and command greater customer loyalty by leveraging digital communications solutions.
David Royle, Partner at Grant Thornton, comments, "Digital transformation represents one of the most significant and current opportunities in business, to deliver growth and increase value across an organisation. Together with Vonage, we are well placed to initiate large-scale technology and digital transformations to help financial organisations compete and thrive in a rapidly evolving market."
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Vonage has also aligned with Grant Thornton for its 2019 Customer Loyalty and Experience Index (CLIX), a report released annually which is actively used by Grant Thornton’s financial services clients as a foundation of their customer strategy.
Mark Summerson, Vice President Global Partners at Vonage, adds, "This collaboration combines the power of Vonage’s flexible cloud communications platform with Grant Thornton’s digital transformation expertise, together with a shared vision to help organisations deliver on their agenda for growth, customer experience and maximising business performance.
"By 2020, customer experience will surpass price and product as the key brand differentiator, and by doing it well, organisations can drive the customer acquisition, retention and efficiency stats that make leading companies successful. Grant Thornton’s 2019 CLIX report offers an invaluable insight into how customers are performing in the market against measures such as loyalty, experience and sentiment, and the full scale of this challenge, with a downturn in brand perception across industries this year. The data and insights from this report are an excellent resource for organisations to input into business change, planning and delivery."
Posted by Veronica Silva Cusi, news correspondent
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More Editorial From Vonage
Vonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate. Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.
About Grant Thornton:
Grant Thornton LLP is the American member firm of Grant Thornton International, the sixth largest accounting network in the world by combined fee income. Grant Thornton LLP is the sixth largest U.S. accounting and advisory organization.
Published: Thursday, November 21, 2019
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