News : Vonage Purchases Over.ai Assets
Holmdel, NJ, USA, Aug. 6, 2019 -- Vonage (NYSE: VG), a global business cloud communications provider, announced that it will acquire certain assets from Over.ai, a Tel Aviv-based Voice and Conversational AI provider for enterprise communications. Vonage is acquiring Over.ai's technical team and intellectual property from i.am+, an AI technology platform co-founded and co-owned by musician will.i.am.
With this talent acquisition, Vonage gains significant technology talent and expertise in conversational-related AI. Over.ai's product and engineering team will join Vonage's R&D technology hub in Tel Aviv, expanding Vonage's Tel Aviv R&D team.
Vonage will incorporate the Over.ai VoAI(R) (or "Voice over AI") technology, including its proprietary speech to text and Natural Language Understanding (NLU) algorithms, to accelerate the company's capabilities for its flagship applications including the Vonage Business Cloud (VBC) unified communications solution and the NewVoiceMedia contact center solutions.
"As a communications market leader, we believe we are best positioned and set on a mission to lead the revolution from Voice over IP to Voice over AI. With the Over.ai talent and technology on board, we intend to make every conversation smarter," said Omar Javaid, President of Vonage's API Platform Group. "Leveraging these capabilities into our solutions will empower Vonage to drive exceptional customer experiences by providing a premiere service for every interaction; reducing wait times to zero; and resolving customer issues quickly and effectively using natural language conversation."
"At Over.ai, our technology was built on the belief that in order for organizations to meet the digital age with intelligence, humans and machines must learn to work together," said Noam Fine, Co-founder & CEO of Over.ai. "We are excited to join Vonage at such an exciting time as they are disrupting the massive cloud communications market. Combining our AI technology with the award-winning OneVonage platform presents a tremendous opportunity to create new, amazing customer experiences."
"Businesses already look to Vonage for cloud contact center resources that enable their marketing and customer care professionals to introduce automated virtual agents with the skills required to resolve high-impact use cases," explains Dan Miller, Lead Analyst at Opus Research. "Vonage's acquisition of Over.ai augments Vonage's Applications and API Platform solutions to support 'Voice over AI', a powerful paradigm that verifies the value of the voice channel and, in effect, redefines Interactive Voice Response."
Posted by Veronica Silva Cusi, news correspondent
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Vonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate. Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.
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Published: Thursday, August 8, 2019
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