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News : Vonage Contact Center Helps Homeless Link Handle Increase in Calls During COVID-19

#contactcenterworld, @vonage

London, UK, July 8, 2020 -- Vonage (Nasdaq: VG), a global provider in cloud communications helping businesses accelerate their digital transformation, announced that Homeless Link has been able to handle a an increase in calls while operating remotely, in response to the COVID-19 pandemic, with the Vonage Contact Center.

Homeless Link is the national membership charity for organisations working directly with people who become homeless in England and Wales. In partnership with St Mungo’s, the charity uses the Vonage Contact Center to provide its 24/7 StreetLink telephone service which is a means of ensuring rough sleepers are connected to their local services and the support available to them.

With 'business as usual' disrupted amid the COVID-19 pandemic, Vonage enabled StreetLink to seamlessly transition all employees from working at its offices to their homes overnight, while handling calls each day.

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INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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"When the Government announced the lockdown, calls to StreetLink increased substantially. At the same time, our team needed to start working entirely from home," said Gareth Thomas, Senior Information Manager at Homeless Link. "The Vonage Contact Center has been absolutely invaluable for StreetLink since it enabled us to quickly react to the changing circumstances and move employees to 100 percent remote work without ever having to disconnect phone service.

"Without the Vonage Contact Center, we would not have been able to offer our phone service at all over the last few weeks."

"StreetLink’s volunteer-led service is vital in helping to tackle homelessness by enabling members of the public to link people who are sleeping rough with the local services that can support them. At a time when working at the office isn’t an option, it’s crucial for the charity to stay connected with the public without disruption," said Rodolpho Cardenuto, President, Vonage Applications Group. "We're pleased that the Vonage Contact Center has enabled StreetLink to easily operate remotely and manage the upsurge in call volumes, while delivering the best possible support to callers."

#contactcenterworld, @vonage

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Vonage:
Company LogoVonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate. Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.
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Today's Tip of the Day - Voice Mail

Read today's tip or listen to it on podcast.

Published: Thursday, July 9, 2020

Printer Friendly Version Printer friendly version

2022 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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