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News : Vonage Contact Center Helps Onecom Avoid Disruption in Customer Experience During COVID-19

#contactcenterworld, @vonage, @OnecomUK

London, UK, May 27, 2020 -- Vonage (Nasdaq: VG), a global business cloud communications provider, announced that Onecom has maintained its commitment to customer service with the Vonage Contact Center by transitioning all employees from working at the office to their homes overnight in response to the COVID-19 pandemic.

Onecom, an independent business telecommunications provider, chose Vonage Contact Center to provide sales and customer service functions to customers. With ‘business as usual’ disrupted, Vonage was one of Onecom’s key technology providers that enabled a seamless transition of all employees from working at its offices throughout the UK to their homes overnight, while continuing to offer its 90,000+ business customers access to its contact centre.

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Chris James, Head of Business Change at Onecom, comments, "Without the Vonage Contact Center, Onecom would not have been able to move employees to 100 percent remote work. Our employees are as effective at home as they are at the office using the Vonage Contact Center, which has enabled Onecom to continue offering the best possible support to our customers, while also helping us boost our revenue and operations."

Stu Jeffries, Head of Customer Service at Onecom, comments, "Vonage has played a key role in the biggest change we have ever made to our working practices. Our contact centre seamlessly transitioned from zero to 100% of our people working from home overnight. Insightful bespoke reporting, combined with the ability to make realtime changes to our IVR options and customer messaging, have created flexibility and tangible efficiencies which will reap benefits for many years to come."

#contactcenterworld, @vonage, @OnecomUK

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Vonage:
Company LogoVonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate. Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.
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Today's Tip of the Day - Learn Through Bad Experience

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Published: Thursday, May 28, 2020

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2020 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568
 
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