News : Vonage Enhances Partnership with inContact
Holmdel, NJ, USA, July, 2017 -- Vonage (NYSE: VG), a provider of cloud communications for business, has announced an enhanced partnership with inContact. The combination of Vonage’s UCaaS cloud solutions, Quality of Service (QoS) via its nationwide MPLS network and SD-WAN solution, SmartWAN, and inContact’s contact center technology, delivers customer engagement platform for businesses.
"We’ve had a long-standing relationship with inContact, partnering to help provide our customers with a quality contact center solution that meets the full spectrum of business needs," said Omar Javaid, Chief Product Officer for Vonage. "Vonage delivers a robust unified communications solution integrated with inContact’s enterprise-grade contact center for a seamless communications solution, and we are excited about our enhanced partnership.
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"As the Contact Center workspace increasingly moves to highly distributed and even residential type environments, the use of our SmartWAN to deliver high quality over broadband adds to this rich customer experience."
"We are pleased to be working with Vonage to deliver a combined unified communications and contact center solution for mid-size and enterprise organizations," said Brett Theisen, Senior Vice President, inContact. "More and more companies are recognizing the benefits of cloud technology to modernize their customer service operations and streamline the customer experience."
#contactcenterworld, @inContact, @vonage
Posted by Veronica Silva Cusi, news correspondent
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About NICE inContact:
NICE inContact CXone™ is a unified cloud customer experience platform. CXone combines Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact’s DEVone developer program is the industry’s largest partner ecosystem, providing applications from partner companies on the CXexchange marketplace that are designed to integrate with CXone. NICE inContact is recognized as a market leader by Gartner, Forrester, Ovum, IDC, Frost & Sullivan, DMG, and Ventana.
Vonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide feature-rich, affordable communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate. Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage? is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.
Published: Tuesday, July 4, 2017
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