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News : Vonage Expands Omnichannel Cloud Contact Center Solution to Vonage Business Cloud Customers

#contactcenterworld, @vonage, @NICELtd

Holmdel, NJ, USA, June, 2018 -- Vonage (NYSE: VG), a business cloud communications provider, announced an expansion of its contact center footprint. The Company now offers its omnichannel contact center product suite, Vonage CX Cloud, to businesses of all sizes using its cloud-native unified communications platform, Vonage Business Cloud (VBC).

Vonage CX Cloud is an integrated platform with NICE inContact CXone, a cloud customer experience platform that has been available to businesses using the Vonage Enterprise unified communications solution since 2013. 

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"Vonage CX Cloud is a robust contact center solution that provides businesses the tools to create modern, meaningful, and memorable customer experiences," said Omar Javaid, Chief Product Officer for Vonage. "We're excited to continue our partnership with NICE inContact, and extend to our Vonage Business Cloud customers a solution that enables them to interact with their customers with the highest levels of reliability, flexibility and engagement."

"More and more businesses are replacing dated premises PBXs with cloud-based unified communications every day," according to Sheila McGee-Smith, Principal Analyst of McGee-Smith Analytics. "Vonage CX Cloud offers Vonage Business customers a feature-rich, omnichannel cloud contact solution that far exceeds the call center functionality that is available with legacy PBX systems and is more in keeping with the digital interaction demands of today's consumers." 

"We are thrilled to reinforce our long-standing partnership with Vonage to deliver a truly unique cloud contact center solution for their business customers, whether small companies or large organizations," said Paul Jarman, CEO of NICE inContact. "Businesses today are quickly learning that by combining the power of a leading customer experience platform with a proven unified communications solution, their contact center can deliver the best possible customer experience, every time."

#contactcenterworld, @vonage, @NICELtd

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Vonage:
Company LogoVonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate. Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.
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About NICE Systems:
Company LogoNICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
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Today's Tip of the Day - Train Service Staff In Sales

Read today's tip or listen to it on podcast.

Published: Friday, June 22, 2018

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2020 Buyers Guide Visual Communications

 
1.) 
Chatvisor

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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