News : Vonage Expands and Simplifies Multi-Channel Business Communications with New Nexmo APIs
Holmdel, NJ, USA, Oct, 2018 -- Vonage (NYSE: VG), a business cloud communications provider, announced that Nexmo, the Vonage API Platform, has launched a messaging solution built around two new APIs -- the Messages API and Dispatch API. Currently in beta, the new APIs uniquely enable businesses to create a richer, more engaging customer experience through simple, reliable multi-channel messaging.
"With the growth of chat apps, it's important for businesses to have the ability to support multiple channels for customer engagement," said Mark Winther, VP Telecom Consulting for IDC. "The Nexmo Messages and Dispatch APIs allow brands to respond to this need while ensuring effectiveness and reliability of delivery."
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"At Vonage, we understand how valuable, but also how challenging, it is for companies to seamlessly communicate with their customers, no matter what new messaging channels emerge," said Omar Javaid, Chief Product Officer for Vonage. "Together, the Messages API and Dispatch API empower companies with the agility and control required to quickly and easily integrate strategic new channels, and to ensure message delivery, every time. This frees companies to focus on what matters most - delivering engaging customer experiences to drive better business outcomes."
Global customers like Aramex, an international express, mail delivery and logistics services company, are already leveraging the Messages API to access channels like the WhatsApp Business solution to improve their customer experiences.
"We are continuously looking at new ways to revolutionize customer experience and improve our digital touchpoints. We have partnered with Nexmo as a solution provider for the WhatsApp Business solution to provide the opportunity for a highly integrated customer journey," said Mohammed Sleeq, Digital Transformation Director for Aramex. "This partnership will reduce the number of contact center interactions and will provide an on-demand and personalized customer interaction for new delivery instructions, location sharing, and last mile preferences. Mobility on demand will continue to be essential for achieving ultimate customer satisfaction and by introducing new channels via Nexmo's new APIs, we will improve the efficiency of our customer communications."
Posted by Veronica Silva Cusi, news correspondent
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Vonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate. Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage? is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.
IDC is a provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets.
Published: Monday, October 15, 2018
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