News : Vonage Expands Channel Programme Internationally, Names Adam Wilson UK Channel Lead
London, UK, Nov 27, 2019 -- Vonage (NYSE:VG), a global business cloud communications provider, is launching its Channel Programme in the UK and has appointed industry leader Adam Wilson as UK Channel Lead, effective immediately. Mr. Wilson reports directly to Mario DeRiggi, SVP Channel Sales and Business Development.
"At Vonage, we have a simple philosophy for our partners in the channel – the success of our partners’ business is instrumental to the growth of our company. Now is the time for dedicated international leadership as we expand our presence in the UK channel, and we are thrilled to welcome Adam to the team to build on our existing relationships and success," said DeRiggi.
Sponsor message - content continues below this message
2020 '15th annual' Global Contact Center World Awards NOW OPEN!
Enter your Center, Strategy, Technology Innovation, People and more into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 50 nations and compete for the most prestigious awards out there!
Content continues ….
Mr. DeRiggi continued, "Our team works closely with our partners to put our collective customers at the heart of everything we do, from the development of our products and solutions, to our sales, support and marketing frameworks. Vonage has the unique ability to provide enhanced service and support, innovation and product capabilities to meet the growing collaboration, communications and customer experience needs of customers around the world."
"I am excited to join the Vonage Channel team at such a pivotal moment in the brand’s evolution and global expansion," said Mr. Wilson. "I look forward to leading the charge as Vonage builds relationships within the UK channel market and brings unique, customisable solutions powered by One Vonage to businesses around the world."
Wilson brings more than 20 years of experience in telecommunications, mobile software and cloud services, addressing the needs of businesses across European and Asian markets. He worked at Telstra prior to joining Vonage; there he developed a channel business in the areas of connectivity, software defined networks and unified communications as a service.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Benefits Of Certification
More Editorial From Vonage
Vonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate. Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.
Published: Thursday, November 28, 2019
2020 Buyers Guide Cloud Contact Center Solutions
Astute Agent gives your agents everything they need to work cases confidently and efficiently. This modern case management CRM is the preferred choice for Consumer Relations and Customer Care teams who support some of the world’s most prestigious brands.
Astute Agent balances agent efficiency with customer experience. Here’s how:
- Automated email responses
Using natural language processing, Astute Agent reads incoming customer emails and automatically supplies a response to agents to review and send.
- Auto-populated case fields
AI capabilities automatically suggest reason codes, product codes, and other case information, saving agents minutes per case.
- Time-saving case feat...
|10.)||Lieber & Associates|
Technology Acquisition Consulting
L&A provides vendor-independent counsel to select, contract for, design, test, and implement cloud and premise-based systems. The firm has experience with all major vendors and many smaller ones. Lieber & Associates' technology consultants are contact center systems specialists with several decades of experience each.