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News : Vonage Launches AI Studio

#contactcenterworld, @vonage

Holmdel, NJ, USA, Sept, 2022 -- Vonage, a global provider in cloud communications helping businesses accelerate their digital transformation, has launched Vonage AI Studio, a low code/no code tool to design, create and deploy customer engagement solutions that operate in natural language using artificial intelligence (AI). With these intelligent conversations, Vonage AI Studio helps businesses elevate customer engagement through personalized and automated interactions across channels such as voice, SMS, and messaging apps such as WhatsApp.

Vonage customer Ronlight, the sole distributor of Garmin products in Israel, leveraged AI Studio to create a virtual assistant within its contact center environment to automate and scale, improving efficiency, costs and overall customer engagement: "We created our virtual assistant, Ron, using Vonage's AI Studio and it has made all the difference in managing call traffic in our call center," said Avishay Pariz, CEO for Ronlight. "In fact, with Ron, our call center is now a 24/7 operation, successfully responding to more than 70% of our frequently asked customer calls without any human assistance at all. This has drastically reduced call resolution times, and empowers our live agents with the time they need to address more pressing customer inquiries and issues."

"Today's businesses need to engage with customers across all modes of communication, seamlessly moving among channels and maintaining meaningful connections through every stage of the customer journey," said Savinay Berry, Executive Vice President, Product & Engineering for Vonage. "We've already seen how our customers are benefiting from the power of AI Studio capabilities by deploying AI Virtual Assistant within our unified communications and contact center solutions. With the launch of Vonage AI Studio as a standalone product, we are putting conversational building blocks right into our customers hands, powering automated messaging and speech-enabled applications that free up agents while providing their own customers with a personalized experience at every touchpoint."

"Today's consumer demands the ability to connect and communicate with businesses easily, seamlessly and across the same apps and channels they rely on in their personal lives," said Jim Lundy, Founder and CEO of Aragon Research. "Similarly, businesses need the tools that enable them to easily create these kinds of meaningful connections, augmented by AI capabilities to add efficiencies to workflows and using natural language that doesn't take away from the customer experience. With AI Studio, Vonage is providing businesses across all market categories with the technology and expertise to understand and address their customers needs faster by making applications smarter and more intuitive."

#contactcenterworld, @vonage

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Vonage:
Company LogoVonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate. Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.
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Today's Tip of the Day - Network Based Contact Center?

Read today's tip or listen to it on podcast.

Published: Monday, September 19, 2022

Printer Friendly Version Printer friendly version

2024 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

2.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

3.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

4.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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