#contactcenterworld, @vonage
Holmdel, NJ, USA, July, 2024 - Vonage, a global provider in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has announced the launch of intelligent SIP capabilities for SIP Trunking customers. With just a few clicks, developers and enterprises can easily deploy elastic SIP trunks globally, and access AI-powered voice engagement solutions via pre-built code and low-code/no-code applications.
92% of consumers today use at least one voice channel when connecting with their favorite brands*. This includes traditional voice channels such as mobile phone calls and phone calls via messaging apps, as well as emerging channels such as automated voice assistants and voice calls within apps or webpages. This presents an opportunity for businesses to harness the power of AI to enhance the voice experience through better, more personalized and deeper customer engagement.
Vonage's newly launched, AI-infused intelligent SIP functionalities are built right into the dashboard experience
"Communications Platforms as a Service (CPaaS) has made significant progress since its inception. Initially offering developers simple SMS and voice APIs, CPaaS has rapidly expanded into new communication channels and related applications," said Tim Banting, Practice Leader, Digital Workplace for Omdia. "Omdia recognizes Vonage as a market-leading vendor in Omdia's CPaaS Platform Providers Universe 2023-24 for its continuous innovation and comprehensive solutions that help businesses enhance customer experiences. One such example is Vonage's intelligent SIP offering, which allows businesses to customize and optimize voice and messaging with AI capabilities for a more personalized customer engagement without requiring developer expertise."
*Source: Vonage Global Customer Engagement Report 2024
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com
About Vonage:
Vonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate.
Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.
Published: Tuesday, July 30, 2024
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