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News : Vonage Named a Leader in the Aragon Research Globe™ for Unified Communications and Collaboration

#contactcenterworld, @vonage, @aragonresearch1

Holmdel, NJ, USA, Oct, 2022 -- Vonage, a global provider in cloud communications helping businesses accelerate their digital transformation, has been recognized as a Leader by Aragon Research, Inc. in the Aragon Research Globe™ for Unified Communications and Collaboration, 2022*. This is the fourth year in a row that Vonage has been named a Leader in the report.

The Globe report evaluates unified communications and collaboration providers and how they are positioned to meet the changing and growing need for tools that drive enhanced customer engagement in a post-COVID era.

In the report, Vonage is noted for its differentiating Vonage Communications Platform (VCP), comprised of its unified communications solution Vonage Business Communications (VBC), Vonage Contact Center (VCC) solution and composable APIs. The seamless integration of VBC and VCC enables businesses to access CRM and business applications, as well as in-app video conferencing capabilities via Vonage Meetings, all from a single pane of glass. Flexible APIs add layered programmability over VBC and VCC - voice, video, chat and integrated AI capabilities - and provide low code/no code options that can also be embedded within existing applications for a customized experience. The report calls out the benefits of this integrated experience "leads to enhanced engagement and better employee and customer experiences."

"With the rise in the need for collaboration tools that enable teams to work from anywhere, without sacrificing customer engagement, Vonage has been uniquely positioned to meet this growing demand through the power of the Vonage Communications Platform," said Jim Lundy, Founder & CEO of Aragon Research. "Omnichannel capabilities like voice, video and messaging, seamlessly integrated into applications and productivity tools - even AI - this is where the market shows a continued need and this is where Vonage truly differentiates within this space."

"We are thrilled to be named a Leader for the fourth consecutive year by Aragon, in recognition of the robust and integrated Vonage Communications Platform and the enhanced customer engagement capabilities it offers to our customers around the globe," said Savinay Berry, EVP Product and Engineering for Vonage. "Inclusion in this Aragon Research underscores our ongoing product innovation when it comes to helping our customers connect and collaborate, and highlights our leadership position in an increasingly competitive market."

The report also notes the importance of APIs for Vonage customers and partners alike: "Vonage continues to do well with its Vonage Communications Platform—both in the sale of pre-packaged applications but also by leveraging its APIs that power many applications for partners."

Added Berry, "Composable communications plays a key role in streamlining ways for organizations to communicate through collaboration tools, which is more important than ever in today's hybrid world."

#contactcenterworld, @vonage, @aragonresearch1

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Vonage:
Company LogoVonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate. Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.
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About Aragon Research:
Company LogoAragon Research delivers high-impact visual research, consulting, and advisory services to provide enterprises the insight they need to make better technology and strategy decisions. Aragon Research serves business and IT leaders and has a proven team of veteran analysts.
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Today's Tip of the Day - Have Some Fun

Read today's tip or listen to it on podcast.

Published: Friday, October 28, 2022

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2024 Buyers Guide Payment Services

 
1.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

2.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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