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News : Vonage Named a Leader in the Aragon Research Globe™ for Unified Communications and Collaboration, 2021

#contactcenterworld, @vonage, @aragonresearch1

Holmdel, NJ, USA, June, 2021 -- Vonage (Nasdaq: VG), a global provider in cloud communications helping businesses accelerate their digital transformation, announced that the Company has been positioned as a Leader in the 2021 Aragon Research Globe™ for Unified Communications and Collaboration. This is the third year in a row Vonage has been named a Leader in the report.

Focused on Vonage Business Communications (VBC), the Company's unified communications offering provides enterprises with the flexibility, broad range of integrations, and programmability needed to meet the ever-shifting needs of both employees and customers in today's remote world. The Globe report outlines the strength of the single, integrated Vonage Communications Platform (VCP), which powers customer and partner global engagement solutions using APIs, unified communications and contact center innovations.

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"Customer demand for an integrated UC&C platform is growing as the need for integrated voice, video, and messaging is vital to allow people to work together and also to collaborate with customers," stated Jim Lundy, CEO and lead analyst, Aragon Research. "Vonage is well-positioned in the UC&C landscape to deliver an intelligent experience that gives businesses the ability to build an integrated solution."

"We are thrilled to be positioned as a Leader in the unified communications and collaboration space by Aragon analysts," said Savinay Berry, EVP of Product and Engineering for Vonage. "The nature of communications has fundamentally changed, and VBC offers businesses a global, unified solution that powers collaboration and teamwork while integrating seamlessly with existing workflows, channels, programmable tools and contact centers. With a focus on truly omnichannel integrated communications, powered by the VCP, Vonage is driving solutions that enable new ways of communicating and creating personalized customer experiences."

#contactcenterworld, @vonage, @aragonresearch1

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Vonage:
Company LogoVonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate. Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.
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About Aragon Research:
Company LogoAragon Research delivers high-impact visual research, consulting, and advisory services to provide enterprises the insight they need to make better technology and strategy decisions. Aragon Research serves business and IT leaders and has a proven team of veteran analysts.
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Today's Tip of the Day - 5 Ways To Demotivate Staff

Read today's tip or listen to it on podcast.

Published: Friday, June 25, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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