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News : Vonage Partners with Altice Portugal to Provide Customer Communications

#contactcenterworld, @vonage

Holmdel, NJ, USA, April, 2019 -- Vonage (NYSE: VG), a global business cloud communications provider, has announced a partnership with Portugal-based telecommunications service company Altice Portugal to provide seamless, contextual SMS and Voice communications to its customers via Nexmo, the Vonage API Platform.

Together, Vonage and Altice Portugal, through its corporate brand PT Empresas, will offer businesses a fully comprehensive, pre-packaged cloud communications solution featuring mobile, SMS and voice tools. Such a solution will, for example, facilitate brand-to-consumer communication while protecting user privacy and allowing businesses to track, record and analyze calls to gain new insights.

"We're excited to partner with Vonage and empower businesses to reach their customers via contextual SMS and Voice communications provided by Nexmo, the Vonage API Platform," said João Sousa, Chief Sales Officer/B2B of Altice Portugal. "Connecting to customers on their preferred channel, and providing meaningful communications experiences, will improve the customer experience and result in increased customer loyalty and, ultimately, better business outcomes."

"Vonage leverages cloud communications technology to build solutions that help businesses offer best-in-class customer engagement and seamless communications experiences," said James Lasbrey, Senior Director Carrier Relations, Vonage. "We're thrilled to be the first to offer Portugal-based businesses a comprehensive packaged mobile, SMS, and voice solution, through our partnership with Altice Portugal."

#contactcenterworld, @vonage

Posted by Veronica Silva Cusi, news correspondent

Source: https://www.google.com


About Vonage:
Company LogoVonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate. Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.
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About Altice:
Company LogoAltice Portugal is a global telecommunications and multimedia operator based in Portugal. The company’s activities extend across all telecommunications segments: fixed line, mobile, multimedia, data and business solutions. In the Portuguese market, Altice Portugal is a client oriented company, focused on innovation and execution to meet the needs of the digital consumer. Altice Portugal is organised by customer segments promoting collaboration between functions and platforms to ensure the best customer experience. PT Portugal’s priority is to create sustainable value for all customer segments. Altice Portugal is a wholly owned subsidiary of Altice Group, a multinational cable and telecommunications company with a presence in France, Israel, Belgium & Luxembourg, Portugal, French West Indies/ Indian Ocean Area and Dominican Republic (“Overseas Territories”).
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Today's Tip of the Day - Games Trainers Play

Read today's tip or listen to it on podcast.

Published: Friday, April 26, 2019

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2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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