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News : Vonage Positioned as a Leader and a Visionary by Gartner

#contactcenterworld, @vonage, @Gartner_inc

London, England, Oct 21, 2019 -- Vonage (NewVoiceMedia) has been positioned by Gartner, Inc. in the Leaders and Visionaries quadrant of the Magic Quadrant for Contact Center as a Service (CCaaS), for Western Europe and North America, respectively. For the former, this marks the third consecutive year Vonage’s NewVoiceMedia solution has been recognised as a Leader.

Gartner’s Magic Quadrants objectively depict the vendor landscape in various technology sectors. Vendors are assessed against strict criteria and those who appear in the Gartner Magic Quadrant fall into four categories: Leaders, Challengers, Niche Players and Visionaries depending on their "completeness of vision" and "ability to execute."

Vonage completed its acquisition of NewVoiceMedia in October 2018 and now offers the NVM solution globally. Vonage’s NVM solution is an intelligent, multi-tenant contact centre and inside sales solution that integrates all communications channels and interactions with customers into an organisation's CRM software for full access to hard-won data. NewVoiceMedia was named a Leader in the Magic Quadrant for Contact Center as a Service (CCaaS), Western Europe, in 2017 and 2018.

"We are delighted to have achieved the position of a Leader and a Visionary in the Gartner Magic Quadrant for Contact Center as a Service for Western Europe and for North America, respectively," said Alan Masarek, CEO of Vonage. "Vonage is the only cloud communications company to combine a contact centre solution and deep CRM integrations with the full range of programmable communications used by a business's employees and customers."

Masarek continued, "An integrated communications experience is critical as businesses undergo digital transformation. We’re helping companies worldwide outcompete on customer experience by bridging the conversation gap between digital and personal interactions using Vonage technology to enable more meaningful customer interactions."

#contactcenterworld, @vonage, @Gartner_inc

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Vonage:
Company LogoVonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate. Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.
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About Gartner:
Company LogoGartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
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Today's Tip of the Day - “Niceness” Alone Doesn’t Create Customer Loyalty

Read today's tip or listen to it on podcast.

Published: Wednesday, October 23, 2019

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2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.
PH: 612-601-1095

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)
PH: 01442 458300

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
PH: 03333 660 160
 

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This Expert Panel virtual event invites you to talk with Calabrio’s cloud-smart experts about how your contact center can accelerate your cloud transformation and power tangible results for your business. Insights discussed are based on Calabrio's re... Read More...
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