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News : Vonage Powers Carbyne Emergency Response System

#contactcenterworld, @vonage, @carbyne911

Holmdel, NJ, USA, Dec. 16, 2020 -- Vonage (Nasdaq: VG), a global provider in cloud communications helping businesses accelerate their digital transformation, is powering an emergency response system for Carbyne, a public safety technology company. Leveraging Vonage SMS and Messages APIs, Carbyne's platform enables live communications between first responders and Emergency Call Centers (ECC), and those in need of emergency assistance.

Carbyne's platform enables the retrieval of an accurate caller location, streaming a live video session and instant chat with ECCs in real time without the requirement of an app. This simple process is performed via an activation link that is delivered via the Vonage SMS API to the caller directly from the ECC using Carbyne's platform. The caller and first responder are then connected via video where they can attend to the emergency on hand.

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"We chose Vonage over other providers and solutions for its broad and global visibility into SMS delivery via the Vonage APIs," said Amir Elichai, CEO & Founder of Carbyne. "With the ability to globally track message delivery, receipt, click rates, and so much more, Vonage APIs give us the power to reach callers, with extreme reliability - and help us save more lives.

"Vonage has also provided ongoing consultative services to us that extend past deployment, helping us to address any new challenges that arise in our very important work as emergency service providers."

"We are honored to be working with Carbyne to help fuel this innovative and life saving service," said Eric Le Guiniec, EVP Global Sales for Vonage. "There is no limit to the ways in which Vonage APIs can help businesses to create incredible solutions that change the way we communicate, do business and live our lives."

#contactcenterworld, @vonage, @carbyne911

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Vonage:
Company LogoVonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate. Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.
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About Carbyne:
Company Logo911 PSAP, real-time data aggregation, presentation and analytics. Pinpoint location, live video, chat, snapshot. No APP required. Major Deployment North and Central America, Asia Pacific
Company RSS Feed   Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Vendor Selection

Read today's tip or listen to it on podcast.

Published: Thursday, December 17, 2020

Printer Friendly Version Printer friendly version

2022 Buyers Guide Visual Communications

 
1.) 
Premium Listing
SJS Solutions

Optymyse - Digital Employee Engagement
Optymyse is a completely new way to empower, engage, motivate and retain your contact centre, call center and helpdesk agents. Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people and is focussed on improving mental health, wellness, wellbeing, motivation, happiness and reducing stress in the workplace.


2.) 
TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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