#contactcenterworld, @vonage, @telkomindonesia
Singapore, July 2, 2020 -- Indonesian telecommunications and network provider, PT. Telekomunikasi Indonesia (NYSE: TLK), has chosen Vonage (Nasdaq: VG), a global provider in cloud communications helping businesses accelerate their digital transformation, to enhance its customer communications and experience.
The Vonage Messages API has been integrated into Telkom Indonesia’s five business divisions - IndiHome, a broadband retail service, wifi.id, a Wi-Fi and hotspot service, Telkom DBS, a digital business solutions, Telkom DWS, its wholesale segment portfolio and Telkom OCA, an omni-communication platform service.
Vonage supports Telkom Indonesia’s multichannel customer notifications including billing updates and payment reminders. The Vonage Messages API also enables Telkom Indonesia to engage with customers¹ more effectively through Indonesians’ preferred channels – WhatsApp and SMS.
"The telco industry in Indonesia is highly competitive, said Rizki Primasakti, Head of Telkom OCA, PT Telekomunikasi Indonesia. "In order to maintain an edge, we need to ensure customer queries and grievances are addressed in a fast and effective manner. It is also important that we communicate with them through the apps they currently use and enjoy.
"With the Vonage Messages API embedded within our system, we are able to overcome the barrier of undelivered notifications. Using WhatsApp, we can now validate that customers have received and read important messages such as bill reminders, reducing delinquent payments."
"Providing an excellent customer experience is a top priority for all businesses. It is crucial that brands offer a fast and efficient way to reach their customers and improve customers’ experience," said Sunny Rao, Vonage Senior Vice President and General Manager for the Asia Pacific region. "The Vonage Messages API easily integrates with SMS, MMS, and popular social media applications, allowing businesses to communicate with customers through their preferred channels. This saves businesses the hassle of integrating each channel separately," he added.
#contactcenterworld, @vonage, @telkomindonesia
Posted by Veronica Silva Cusi, news correspondent
Vonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate. Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.
About PT Telekomunikasi Indonesia:
Telkom Group is the only state-owned telecommunications enterprise as well as telecommunications and network service providers in Indonesia. Telkom Group serves millions of customers throughout Indonesia with a complete range of telecommunications services that includes fixed wireline and fixed wireless connections, mobile communications, networking and interconnection services and Internet and data communication services. Telkom Group also provides various services in the field of information, media and edutainment, including cloud-based and server-based managed services, e-Payment services and IT enabler, e-Commerce and other portal services
Published: Friday, July 3, 2020
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Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
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Adversus is a web-based dialer and practical CRM solution for telemarketing, fundraising, and appointment scheduling businesses.
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Contact Center is a powerful tool that you can add to your unified communications (UC) solution to ensure you've always got the right resources available to both customers and employees, no matter the communication channel they're using — voice, email, web, chat or social.
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It has everything you need to deliver superior customer and employee experience.
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