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News : Vonage Powers Remote Suicide Prevention Programs for The Trevor Project

#contactcenterworld, @vonage

Holmdel, NJ, USA, June 17, 2020 - Vonage (Nasdaq: VG), a global provider in cloud communications helping businesses accelerate their digital transformation, announced that longtime customer, The Trevor Project, has leveraged Vonage technology to transition to a full-time remote contact center during the COVID-19 crisis, ensuring uninterrupted operations for its life-saving suicide prevention programs. With Vonage Contact Center, The Trevor Project's Lifeline counselors and operations staff can work safely from home, with the ability to securely and seamlessly counsel at-risk youth from anywhere.

The Trevor Project is a suicide prevention and crisis intervention organization for youth in the LGBTQ community, offering a suite of 24/7 crisis intervention and suicide prevention programs. Since the beginning of the pandemic, the volume of young people contacting The Trevor Project has, at times, more than doubled. With a record number of calls, chats and texts coming into its Lifeline program, and counselors temporarily forced to work remotely, The Trevor Project needed to enable its staff to quickly transition to a virtual workplace, without sacrificing the quality of connections to its clients or security to ensure their privacy.

"During these unprecedented times, our at-risk youth are feeling isolated during this time of uncertainty. The ability to continue to support them, and keeping our counselors safe while our offices are temporarily closed, allows us to serve a greater number of at-risk LGBTQ youth when they are needing our services most," said Danielle Ehsanipour, Director of Lifeline at The Trevor Project.

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Ehsanipour continued, "With seamless integration into Salesforce, Vonage Contact Center has empowered our counselors to work from wherever they are with ease, with fully-integrated access to client information, ensuring their ability to securely and seamlessly prioritize and be present with the youth who are reaching out to us in crisis."

The Trevor Project needs to keep its vital support call lines operational, no matter what, with 24/7 access to around-the-clock counseling. With Vonage, The Trevor Project was able to transition to a virtual call center within days, so the team could provide ongoing critical support through the global crisis when those at risk need care more than ever.

"We are so proud to work with a life-saving organization like The Trevor Project, providing them with the technology to continue to provide life-affirming programs for at-risk youth in our communities," said Rodolpho Cardenuto, President, Applications Group for Vonage. "The Trevor Project is changing and saving lives. During challenging times like these, Vonage solutions are not only connecting people but helping them to make those personal connections when in-person interaction just isn't possible - helping people get through this together."

#contactcenterworld, @vonage

Posted by Veronica Silva Cusi, news correspondent

About Vonage:
Company LogoVonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate. Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.
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About Trevor Project:
Company LogoThe Trevor Project is an American non-profit organization founded in 1998 and the leading national organization focused on suicide prevention efforts among lesbian, gay, bisexual, transgender and questioning youth.
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Today's Tip of the Day - Consider Your Center As A Production Line

Read today's tip or listen to it on podcast.

Published: Thursday, June 18, 2020

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2020 Buyers Guide IVR

Call Center Studio

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Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
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