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News : Vonage Powers Remote Suicide Prevention Programs for The Trevor Project

#contactcenterworld, @vonage

Holmdel, NJ, USA, June 17, 2020 - Vonage (Nasdaq: VG), a global provider in cloud communications helping businesses accelerate their digital transformation, announced that longtime customer, The Trevor Project, has leveraged Vonage technology to transition to a full-time remote contact center during the COVID-19 crisis, ensuring uninterrupted operations for its life-saving suicide prevention programs. With Vonage Contact Center, The Trevor Project's Lifeline counselors and operations staff can work safely from home, with the ability to securely and seamlessly counsel at-risk youth from anywhere.

The Trevor Project is a suicide prevention and crisis intervention organization for youth in the LGBTQ community, offering a suite of 24/7 crisis intervention and suicide prevention programs. Since the beginning of the pandemic, the volume of young people contacting The Trevor Project has, at times, more than doubled. With a record number of calls, chats and texts coming into its Lifeline program, and counselors temporarily forced to work remotely, The Trevor Project needed to enable its staff to quickly transition to a virtual workplace, without sacrificing the quality of connections to its clients or security to ensure their privacy.

"During these unprecedented times, our at-risk youth are feeling isolated during this time of uncertainty. The ability to continue to support them, and keeping our counselors safe while our offices are temporarily closed, allows us to serve a greater number of at-risk LGBTQ youth when they are needing our services most," said Danielle Ehsanipour, Director of Lifeline at The Trevor Project.

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Ehsanipour continued, "With seamless integration into Salesforce, Vonage Contact Center has empowered our counselors to work from wherever they are with ease, with fully-integrated access to client information, ensuring their ability to securely and seamlessly prioritize and be present with the youth who are reaching out to us in crisis."

The Trevor Project needs to keep its vital support call lines operational, no matter what, with 24/7 access to around-the-clock counseling. With Vonage, The Trevor Project was able to transition to a virtual call center within days, so the team could provide ongoing critical support through the global crisis when those at risk need care more than ever.

"We are so proud to work with a life-saving organization like The Trevor Project, providing them with the technology to continue to provide life-affirming programs for at-risk youth in our communities," said Rodolpho Cardenuto, President, Applications Group for Vonage. "The Trevor Project is changing and saving lives. During challenging times like these, Vonage solutions are not only connecting people but helping them to make those personal connections when in-person interaction just isn't possible - helping people get through this together."

#contactcenterworld, @vonage

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Vonage:
Company LogoVonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate. Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.
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About Trevor Project:
Company LogoThe Trevor Project is an American non-profit organization founded in 1998 and the leading national organization focused on suicide prevention efforts among lesbian, gay, bisexual, transgender and questioning youth.
Company RSS Feed   Company Profile Page

Today's Tip of the Day - Buying New Technology

Read today's tip or listen to it on podcast.

Published: Thursday, June 18, 2020

Printer Friendly Version Printer friendly version

2022 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

4.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

5.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

6.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

7.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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