#contactcenterworld, @vonage, @Gartner_inc
London, UK, Feb, 2022 -- Vonage (Nasdaq: VG), a global provider in cloud communications helping businesses accelerate their digital transformation, has been named by Gartner Digital Market’s brand, Capterra, as Top Performer in the Capterra Shortlist report for Call Center Software 2021.
Recognised for Vonage Contact Center, the solution integrates all communications channels without hardware changes and plugs straight into an organisation's CRM platform. This enables Vonage customers, such as Homeless Link, Hotelbeds, and Key Travel, to perform better, connect easier and enhance engagement to help them serve their stakeholders better.
Vonage was also featured in the Capterra Shortlist report for Telephony Software 2021 and the Capterra Shortlist report for VoIP Software 2021.
"It is an honour to be recognised by Capterra as a top performer," said Joy Corso, Chief Marketing Officer for Vonage. "This accolade is testament to Vonage’s continued leadership, innovation and growth within the industry. In an age where customers expect ultra-fast, seamless and dynamic communications and engagement, Vonage is meeting new and existing customer needs now and is positioned to meet their evolving needs well into the future."
Posted by Veronica Silva Cusi, news correspondent
Vonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate. Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Tuesday, March 1, 2022
Charlotte Purvis is a speaker and communication consultant who has influenced an average of one million customer interactions each year for over 20 years. She consults, trains, and speaks on customer service, business communication, and leadership development for global companies, universities, and community organizations. She practices what she teaches as evidenced by nearly 100% of her engagements coming from repeat or referral business.
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