#contactcenterworld, @vonage

Holmdel, NJ, USA, April, 2019 -- Vonage (NYSE: VG), a global business cloud communications provider, has received the 451 Firestarter award from technology research and advisory firm 451 Research, in recognition of the Company's contribution to communications.

451 Research's Firestarter program recognizes exceptional innovation within the technology industry. Introduced in 2018 and awarded quarterly, the program is exclusively analyst-led, allowing 451 Research's team of technology and market experts to highlight organizations they believe are making significant contributions to the overall pace and extent of innovation in the technology market.

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Over the past several years Vonage has transformed into a global provider in Business Cloud Communications. Vonage offers its customers a combination of unified communications, programmable communications and contact center solutions to transform the way businesses communicate.

"By bringing programmable communications into its One Vonage platform, Vonage is redefining contact center and unified communications through APIs that enable organizations to customize their own applications," said Raul Castanon-Martinez, Senior Analyst for Workforce Collaboration & Communications at 451 Research. "This vision aligns with key attributes in our framework for the software-defined business communications ecosystem, including tight integration to business workflows and enablement of intelligent interactions, making its inclusion as a 451 Firestarter well deserved."

"Vonage is honored to receive the 451 Firestarter award," said Alan Masarek, Vonage CEO. "At Vonage, we know that a great experience is enabled by great communications, and we're creating these singular experiences through the One Vonage platform, an offering unlike any other in the industry. By owning our own stack, we are driving great experiences for our customers through the unique combination of unified communications, contact center solutions, and programmable communications, empowering brands to improve digital engagement with their customers, and in doing so, enhance both customer and employee experience to create greater satisfaction and brand loyalty."

#contactcenterworld, @vonage

Posted by Veronica Silva Cusi, news correspondent

Source: https://www.vonage.com