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News : Vonage Recognized in the 2021 Gartner Peer Insights 'Voice of the Customer'

#contactcenterworld, @vonage, @Gartner_inc

Holmdel, NJ, USA, April 19, 2021 -- Vonage (Nasdaq: VG), a global provider in cloud communications helping businesses accelerate their digital transformation, announced that the Company has been named in the 2021 Gartner Voice of the Customer (VOC) Unified Communications as a Service, Worldwide report.

The VOC report is a synthesis of all reviews from all vendors in the UCaaS market over a 12-month review period and is based on end user customer reviews of technology providers in the business cloud communications space.

Vonage was recognized in several categories, notably earning a Customers' Choice distinction for the Deployment Region of North America, with a rating average of 4.6/5.0 based on 32 reviews as of February 28, 2021. The Category Distinction for North America requires vendors to receive 25 reviews from North America customers and maintain a 4.5 or above average rating.

"Now, more than ever, our customers rely on our products and services to keep their employees connected with each other - and with their own customers -- no matter what. And the events of the last year have shown us that consumers expect businesses to deliver what they want through a personalized, real-time experience - anytime, from anywhere. Vonage is doing the transformational work to capture this opportunity and help our customers win by delivering next generation communications that are more flexible, intelligent and personal," said Rodolpho Cardenuto, President, Applications Group for Vonage.

"We believe that our inclusion in the Gartner Peer Insights Voice of the Customer report reinforces our mission to accelerate the world's ability to connect. With the Vonage Communications Platform, we are powering our customers' and partners' global engagement solutions using our APIs, Unified Communications and Contact Center innovations and empowering them to do what is next and stay ahead."

Vonage also earned consistently high rating averages for customer experience in several additional categories, including Evaluation and Contracting, Integration and Deployment, and Service and Support.

#contactcenterworld, @vonage, @Gartner_inc

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Vonage:
Company LogoVonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate. Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.
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About Gartner:
Company LogoGartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
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Today's Tip of the Day - Capability And Reliability

Read today's tip or listen to it on podcast.

Published: Wednesday, April 21, 2021

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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