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News : Vonage Release Multiple New Free Services

Vonage Releases Multiple New Free Services to Work, Learn and Get Medical Advice from Anywhere as the Need for Completely Virtual Environments Grow

March 19, 2020

Holmdel, N.J., March 18, 2020 

Vonage offers include:

  • New business continuity offer enabling seamless remote work;
  • New standalone video collaboration product;
  • New Vonage Instant Alert SMS service to distribute real-time updates on the COVID-19 pandemic from government agencies which Vonage will open source and share worldwide

Vonage (Nasdaq: VG), a global business cloud communications leader, is releasing several new solutions for organizations that need to operate in remote environments during the COVID-19 health crisis.

Vonage's unique and powerful combination of unified communications, contact center and communications APIs enables employees to work smarter, collaborate more easily and take their office with them wherever they go.

Vonage solutions enable telehealth engagements for healthcare professionals and online learning environments for educators, as well as seamless connections with customers, collaboration with colleagues, and the ability to connect contact center agents with customers from any location.

Empowering businesses to do all this, and more, Vonage connects people from virtually any device, enabling nearly 1 million business users and contact center agents to work from anywhere, globally.

Work, Learn and Get Medical Advice from Anywhere on Us

Organizations need to transition fast in the current environment. Vonage's new Business Continuity Offer eliminates the barrier to creating an immediate virtual work environment with access to its Vonage Business Communications (VBC) unified communications and collaboration platform.

The Vonage Business Continuity offer is available to any business and provides up to 250 mobile-only licenses free for up to 90 days. This enables teams to work from anywhere using the Vonage mobile or desktop application, minimizes business disruption and gives teams immediate access to the full suite of VBC capabilities, including:

  • Voice, SMS and team messaging.
  • Video collaboration through Vonage Meetings to facilitate one-on-one communications or cross-company meetings from multiple locations worldwide.
  • Desktop and Mobile applications that allow employees to manage their services directly from any device.
  • The ability to choose how calls are handled and routed with call forwarding, or to automatically redirect calls to a specified backup number when needed using call continuity.
  • Seamless integration into CRM and productivity tools.

Complimentary Video Collaboration for Everyone

Vonage has experienced a sharp increase in demand and use of its video APIs and collaboration solutions in the wake of COVID-19-driven office closures, having processed more than 1 billion video API minutes since January 1, 2020, a significant increase versus prior periods.

For organizations that may not need a complete cloud solution right now, Vonage has taken the Video APIs that power some of the largest embedded video applications in the world, and its own Vonage Meetings solution, to custom build a standalone video solution to help customers during this time of need.

The new Vonage Free Conferencing service will be available beginning this week for anyone to use free of charge for up to 90 days.

Virtual Workplace Offer for a More Permanent Solution

Vonage is offering healthcare providers, educational organizations and non-profit customers that need a more permanent solution the first 90 days of VBC service for free with its Virtual Workplace Offer.

"Vonage is doing everything possible to help maintain the health and well-being of our employees, while helping our customers do the same," said Alan Masarek, Vonage CEO. "We know how important it is to avoid disruptions in communications for those working to support public services through this crisis. We feel it's important to do our part to help vital services and support professionals communicate smoothly through this challenge."

Masarek continued, "We realize that replacing a current phone system with a cloud communications solution to address the crisis is not what many organizations are focused on right now, especially those in the midst of working to keep healthcare and education systems going, and that's why we've offered free alternatives to enable work from anywhere. We humbly thank those working to combat and contain this threat, and are here to provide the support they need to stay in touch, from near and far."

Vonage Instant Alert SMS Solution

In response to the COVID-19 crisis, Vonage developed a new SMS alert solution that can link anyone on earth with their local government agency for real-time updates on the pandemic, including agencies such as the CDC in the United States, the NHS in the UK, and the WHO. The Vonage API Platform enables the company to open-source this SMS alert capability, Vonage Instant Alert Service, worldwide. This will be free to download and use for health care service providers, communities and government agencies to support COVID-19 pandemic efforts worldwide.

A Wealth of Educational Information

Vonage has a wealth of educational information on the topics of business continuity and remote working, telemedicine and virtual learning on its website. The company has also scheduled webinars to help organizations stay informed about the tools available to them to quickly enable a virtual workplace during this challenging time.

About Vonage

Vonage (Nasdaq: VG) is redefining business communications once again. We're making communications more flexible, intelligent, and personal, to help enterprises the world over, stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform. True to our roots as a technology disruptor, our flexible approach helps us to better serve the growing collaboration, communications, and customer experience needs of companies, across all communications channels. Vonage serves 1.3 million businesses and consumers worldwide.

Vonage Holdings Corp. is headquartered in New Jersey, with offices throughout the United States, Europe, Israel, Australia, and Asia. To follow Vonage on Twitter, please visit www.twitter.com/vonage. To become a fan on Facebook, go to facebook.com/vonage. To subscribe on YouTube, visit youtube.com/vonage.

CisionView original content:http://www.prnewswire.com/news-releases/vonage-releases-multiple-new-free-services-to-work-learn-and-get-medical-advice-from-anywhere-as-the-need-for-completely-virtual-environments-grows-301026293.html

SOURCE Vonage

#contactcenterworld, @vonage

 

About Vonage:
Company LogoVonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate. Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.
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Today's Tip of the Day - Find The Right Solution

Read today's tip or listen to it on podcast.

Published: Sunday, March 22, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Speech Technology

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

3.) 
Call Tracking Metrics

Execute automated actions based on words spoken by your customer.

Our intelligent word detection and transcription tools make it easier for you to decipher the content of your customer conversations and automate action based on those insights.

Transform the audio of your calls into speaker-organized scripts so you can easily search your call log for specific words from a conversation, or automatically detect when words of intent are spoken by your customer.

Listen in on and highlight common patterns in order to execute triggers to initiate a new action or workflow, such as emailing a manager if the word “cancel” is spoken on a call. You can also set up to automatically redact content from a transcript, such as sensitive health information transmitted on a call.
PH: 8005771872

4.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)
PH: +61404697151

5.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
PH: 01442 458300

6.) 
MattsenKumar LLC

SmartSpeech
SmartSpeech – The Best In Class Speech Analytics Software

An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.
PH: +91 99026 10044

7.) 
Nemesysco

InTone Suite - Emotion Detection via Voice Analysis
InTone™ is a voice analysis tool geared to detect genuine emotional and cognitive reactions regardless of the speaker’s language or chosen intonation.
It integrates into existing contact center environments and provides realtime indications of both client and agent emotional reactions throughout all ongoing calls. This unique set of indications assists managers and call center representatives to truly understand the client, improve call center performance, easily detect angry calls, elevate training efficiency and provide a tailored customer experience in every single call.

Nemesysco's contact center technology is also available in API and SDK forms.
Please visit our website for information about our product portfolio.
PH: +972-9-9605894

8.) 
Voci Technologies Incorporated

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership
PH: 412-621-9310

9.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 

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