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Laura Cameron-Crichlow
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News : Vonage Release Multiple New Free Services

Vonage Releases Multiple New Free Services to Work, Learn and Get Medical Advice from Anywhere as the Need for Completely Virtual Environments Grow

March 19, 2020

Holmdel, N.J., March 18, 2020 

Vonage offers include:

  • New business continuity offer enabling seamless remote work;
  • New standalone video collaboration product;
  • New Vonage Instant Alert SMS service to distribute real-time updates on the COVID-19 pandemic from government agencies which Vonage will open source and share worldwide

Vonage (Nasdaq: VG), a global business cloud communications leader, is releasing several new solutions for organizations that need to operate in remote environments during the COVID-19 health crisis.

Vonage's unique and powerful combination of unified communications, contact center and communications APIs enables employees to work smarter, collaborate more easily and take their office with them wherever they go.

Vonage solutions enable telehealth engagements for healthcare professionals and online learning environments for educators, as well as seamless connections with customers, collaboration with colleagues, and the ability to connect contact center agents with customers from any location.

Empowering businesses to do all this, and more, Vonage connects people from virtually any device, enabling nearly 1 million business users and contact center agents to work from anywhere, globally.

Work, Learn and Get Medical Advice from Anywhere on Us

Organizations need to transition fast in the current environment. Vonage's new Business Continuity Offer eliminates the barrier to creating an immediate virtual work environment with access to its Vonage Business Communications (VBC) unified communications and collaboration platform.

The Vonage Business Continuity offer is available to any business and provides up to 250 mobile-only licenses free for up to 90 days. This enables teams to work from anywhere using the Vonage mobile or desktop application, minimizes business disruption and gives teams immediate access to the full suite of VBC capabilities, including:

  • Voice, SMS and team messaging.
  • Video collaboration through Vonage Meetings to facilitate one-on-one communications or cross-company meetings from multiple locations worldwide.
  • Desktop and Mobile applications that allow employees to manage their services directly from any device.
  • The ability to choose how calls are handled and routed with call forwarding, or to automatically redirect calls to a specified backup number when needed using call continuity.
  • Seamless integration into CRM and productivity tools.

Complimentary Video Collaboration for Everyone

Vonage has experienced a sharp increase in demand and use of its video APIs and collaboration solutions in the wake of COVID-19-driven office closures, having processed more than 1 billion video API minutes since January 1, 2020, a significant increase versus prior periods.

For organizations that may not need a complete cloud solution right now, Vonage has taken the Video APIs that power some of the largest embedded video applications in the world, and its own Vonage Meetings solution, to custom build a standalone video solution to help customers during this time of need.

The new Vonage Free Conferencing service will be available beginning this week for anyone to use free of charge for up to 90 days.

Virtual Workplace Offer for a More Permanent Solution

Vonage is offering healthcare providers, educational organizations and non-profit customers that need a more permanent solution the first 90 days of VBC service for free with its Virtual Workplace Offer.

"Vonage is doing everything possible to help maintain the health and well-being of our employees, while helping our customers do the same," said Alan Masarek, Vonage CEO. "We know how important it is to avoid disruptions in communications for those working to support public services through this crisis. We feel it's important to do our part to help vital services and support professionals communicate smoothly through this challenge."

Masarek continued, "We realize that replacing a current phone system with a cloud communications solution to address the crisis is not what many organizations are focused on right now, especially those in the midst of working to keep healthcare and education systems going, and that's why we've offered free alternatives to enable work from anywhere. We humbly thank those working to combat and contain this threat, and are here to provide the support they need to stay in touch, from near and far."

Vonage Instant Alert SMS Solution

In response to the COVID-19 crisis, Vonage developed a new SMS alert solution that can link anyone on earth with their local government agency for real-time updates on the pandemic, including agencies such as the CDC in the United States, the NHS in the UK, and the WHO. The Vonage API Platform enables the company to open-source this SMS alert capability, Vonage Instant Alert Service, worldwide. This will be free to download and use for health care service providers, communities and government agencies to support COVID-19 pandemic efforts worldwide.

A Wealth of Educational Information

Vonage has a wealth of educational information on the topics of business continuity and remote working, telemedicine and virtual learning on its website. The company has also scheduled webinars to help organizations stay informed about the tools available to them to quickly enable a virtual workplace during this challenging time.

About Vonage

Vonage (Nasdaq: VG) is redefining business communications once again. We're making communications more flexible, intelligent, and personal, to help enterprises the world over, stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform. True to our roots as a technology disruptor, our flexible approach helps us to better serve the growing collaboration, communications, and customer experience needs of companies, across all communications channels. Vonage serves 1.3 million businesses and consumers worldwide.

Vonage Holdings Corp. is headquartered in New Jersey, with offices throughout the United States, Europe, Israel, Australia, and Asia. To follow Vonage on Twitter, please visit To become a fan on Facebook, go to To subscribe on YouTube, visit

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#contactcenterworld, @vonage


About Vonage:
Company LogoVonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate. Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.
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Today's Tip of the Day - Touch Tone IVR

Read today's tip or listen to it on podcast.

Published: Sunday, March 22, 2020

Printer Friendly Version Printer friendly version

2023 Buyers Guide Knowledge Management


Contact Center Innovation Channel and Digital Transformation Enabler
Providing Research, Training and Consulting related to Customer Experience Delivery, support Project Management by Unit or Corporate.
Have the ability to conduct research for specific needs.
Having deep knowledge on the Digital Interaction/Contact Center / Omni Channel / CRM various Stakeholder and Emergency Response ecosystem in Indonesia.


Combines knowledge management with call support as continue improvement.

eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.

eGain Corporation

eGain Knowledge + AI
eGain Knowledge+AI™, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers.


FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.


Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!


Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.


Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.


ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.


Knowledge: For Your Team
Synthetix’s intelligent knowledge base software, Knowledge: For Your Team empowers your agents whilst fuelling your digital customer service channels.

With one centralised source of knowledge that is simple to use and update, providing customers with the right information – whether that be through self-service or direct – is efficient and always consistent.

With their own integrated knowledge base that recommends articles based on what they’re typing and decision tree technology that produces scripting, agents are more productive and Average Handling Times can be reduced by 25%.

About us - in 60 seconds!

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