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News : Vonage to Power VIRA Vaccine Chatbot for WhatsApp

#contactcenterworld, @vonage

Holmdel, NJ, USA, Jan. 24, 2022 -- Vonage (Nasdaq: VG), is partnering with WhatsApp to power the expansion of the COVID-19 vaccine VIRA chatbot to WhatsApp users.

VIRA, short for Vaccine Information Resource Assistant, provides critical, dependable COVID-19 vaccine-related information on-the-go, to anyone around the globe. The VIRA chatbot was developed by the International Vaccine Access Center at the Johns Hopkins Bloomberg School of Public Health with experts from the Bloomberg School's Department of International Health and Johns Hopkins Whiting School of Engineering.

"We're honored to partner with Vonage and Johns Hopkins to support this critical work connecting people with authoritative information around the COVID-19 vaccines during the biggest public health crisis of our time," said Christina LoNigro, WhatsApp Social Impact Initiatives Lead. "We are working with health ministries and governments around the world to help get their populations registered for vaccinations directly within WhatsApp."

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We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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Expanding from a web-based chatbot, VIRA will be a part of WhatsApp's global COVID-19 Program. e helplines.

"With the Vonage Messages API for WhatsApp, we are helping institutions like Johns Hopkins connect and engage with users from virtually anywhere, on-demand," said Joy Corso, CMO of Vonage. "Access to up-to-date healthcare and protective guidance information is crucial to staying safe and healthy. Vonage is proud to be partnering with Johns Hopkins on such an important public service."

#contactcenterworld, @vonage

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com

About Vonage:
Vonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate. Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.

About Johns Hopkins Medicine:
Healthcare contact center operations

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More Editorial From Vonage

Published: Tuesday, January 25, 2022

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